Part-time Nights/Weekends, Remote/Hybrid, Customer Service Representative

• *This is a hybrid position. Work from home status is only granted if criteria is met, and upon completion of 1 week of in-office onboarding/training.** Who is Centah? Acquired by Financeit in 2017, Centah is a lead and workflow management company that allows some of North America’s largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. One of the driving forces behind Centah’s industry-leading platform is a full-service contact center in Fort Lauderdale, Florida, that specializes in inbound and outbound support for the home improvement industry. Centah’s Call & Contact Centers become the main point of contact for the customer, ensuring expectations are met and managed throughout the lifespan of the project. About the role: We are looking for an enthusiastic and self-motivated Customer Service Representative to join our team. As a Customer Service Representative, you must be able to work in a fast paced environment, be flexible with an aptitude for learning, understanding, and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner. Responsibilities: • Answer incoming calls and respond to customer’s requests • Ability to work in a fast paced environment • Book appointments for members with a high degree of data accuracy • Maintain excellent written and verbal communication skills on a consistent basis • Identify and escalate issues to supervisors • Responsible for adapting to fast changing guidelines with customers • Informs clients by explaining procedures; answering questions; providing information • Maintains and improves quality results by adhering to standards and guidelines