Part-time Help to Claim Telephone and Webchat Adviser - Empowering Universal Credit Claimants through Expert Guidance and Support at blithequark

Transforming Lives through Expert Advice: Join blithequark as a Part-time Help to Claim Telephone and Webchat Adviser At blithequark, we're dedicated to making a meaningful difference in the lives of individuals navigating the complexities of the welfare benefits system. As a pioneering organization in the advice and charity sector, we're committed to delivering high-quality support to those who need it most. We're now seeking a highly skilled and compassionate Part-time Help to Claim Telephone and Webchat Adviser to join our dynamic team of home-based professionals across the UK. About the Role As a Part-time Help to Claim Telephone and Webchat Adviser at blithequark, you'll play a vital role in providing expert guidance and support to first-time Universal Credit claimants. Your exceptional interpersonal skills and confident telephone manner will enable you to deliver 'better-off' benefit calculations and practical advice, empowering claimants to navigate the system with confidence and receive their first correct benefit payment. You'll be working in a fast-paced environment, handling incoming calls and webchat inquiries via our telephony and dual webchat channels. All advice provided will be recorded on Casebook and quality assured by our local and national quality teams, ensuring the highest standards of support and guidance. Key Responsibilities Provide expert advice and guidance to first-time Universal Credit claimants via telephone and webchat, ensuring they receive their first correct benefit payment. Conduct 'better-off' benefit calculations and offer practical advice to support claimants in navigating the welfare benefits system. Utilize our telephony and dual webchat channels to handle incoming inquiries, responding promptly and professionally to claimant needs. Maintain accurate records of advice provided on Casebook, ensuring seamless quality assurance and monitoring. Work independently in a home-based setting, demonstrating self-motivation and a commitment to delivering high-quality support. Essential Qualifications and Skills To excel in this role, you'll need: Some knowledge of delivering Citizens Advice Help to Claim or similar welfare benefits advice services (training available for candidates with potential in phone and web-based customer services or welfare rights). Excellent interpersonal and exploratory skills, with a confident telephone manner. Computer literacy and experience working independently in a fast-paced environment. Ability to work as part of a remote team, with a strong commitment to delivering high-quality support. Preferred Qualifications and Skills While not essential, the following qualifications and skills will be highly regarded: Experience in the advice or charity sector, or a related field. Knowledge of welfare benefits and the Universal Credit system. Previous experience working with Casebook or similar case management systems. Strong analytical and problem-solving skills, with the ability to interpret complex information. What We Offer At blithequark, we're committed to supporting your career growth and development. As a Part-time Help to Claim Telephone and Webchat Adviser, you'll have access to: Comprehensive training and ongoing support to ensure your success in the role. Opportunities for career progression within the organization, with a clear path for advancement. A dynamic and supportive home-based work environment, with a team of professionals passionate about making a difference. A competitive salary of £17,556, with a fixed-term contract until 31 March 2025. A flexible working arrangement, with 24 hours per week rostered between 8:00 and 18:00, Monday to Friday. Our Culture and Values At blithequark, we're dedicated to promoting equality, challenging discrimination, and celebrating diversity. We welcome applications from individuals of all backgrounds and strive to create an inclusive environment that fosters creativity, innovation, and collaboration. Compensation and Benefits We're committed to providing a comprehensive compensation package that reflects your skills, experience, and dedication. In addition to your salary, you'll have access to a range of benefits, including: Ongoing training and development opportunities to support your career growth. A dynamic and supportive work environment that prioritizes your well-being and success. A flexible working arrangement that allows you to balance your work and personal life. How to Apply If you're passionate about making a difference in the lives of others and possess the skills and experience required for this role, we encourage you to apply. To download the full job pack and application form, please visit our website. We expect to start short-listing and contacting candidates before 30th September and arrange interviews using Microsoft Teams. We recognize the positive value of diversity, promote equality, and challenge discrimination, and we welcome applications from people of all backgrounds. If you require alternative interview arrangements, please inform us. Join Our Team and Make a Difference At blithequark, we're committed to empowering individuals and communities through expert guidance and support. As a Part-time Help to Claim Telephone and Webchat Adviser, you'll play a vital role in transforming lives and making a meaningful difference. We look forward to receiving your application and discussing this opportunity further. Apply for this job