**Part-time Customer Support Representative – Chat Specialist**

**Join arenaflex, a leading provider of innovative automotive solutions, as a Part-time Customer Support Representative – Chat Specialist!** Are you passionate about delivering exceptional customer experiences and working in a dynamic, fast-paced environment? Do you enjoy staying up-to-date with the latest technology and trends? If so, we invite you to join our arenaflex team as a Part-time Customer Support Representative – Chat Specialist! **About arenaflex** arenaflex is a forward-thinking company that specializes in providing cutting-edge solutions to the automotive industry. Our mission is to empower dealerships with the tools and expertise they need to succeed in today's competitive market. As a Part-time Customer Support Representative – Chat Specialist, you will play a vital role in helping our clients achieve their goals by providing top-notch customer support and turning conversations into leads. **Our Culture** At arenaflex, we pride ourselves on creating a relaxed, yet professional and fun work environment. We believe that our employees are the backbone of our organization, and we strive to provide a workplace that is both enjoyable and rewarding. Our team members are passionate, positive, and energetic individuals who understand the importance of great customer service and are eager to learn and grow. **Responsibilities** As a Part-time Customer Support Representative – Chat Specialist, your primary responsibilities will include: * Managing a wide variety of customer inquiries via online chat, providing accurate and timely responses to their questions and concerns * Providing detailed information about our products and services, including features, benefits, and pricing * Narrowing down on appointment information to schedule appointments and ensure seamless communication with customers * Capturing customer contact information for lead generation and client review, helping our clients to generate revenue and grow their business * Summarizing interactions based on customer needs for client review, providing valuable insights and feedback to our clients * Developing and maintaining a knowledge base of our evolving products and services, staying up-to-date with the latest trends and technologies **Qualifications** To be successful in this role, you will need: * Previous experience in retail customer service or the automotive industry is preferred, but not necessary * Intermediate internet and window-based computer skills, including proficiency in Microsoft Office and Google Suite * Strong ability to multitask, with a focus on providing excellent customer service and meeting productivity goals * Positive and professional demeanor, with excellent written and verbal communication skills * Ability to adapt to change and enjoy a quick-paced work environment, with a willingness to learn and grow with our company * Strong typing skills, with a minimum of 35 WPM and a preference for 40 WPM or higher **Requirements** To be considered for this role, you must: * Be able to work 4-hour time blocks daily, with flexibility to adjust your schedule as needed * Attend 5 weeks of training Monday – Friday from 4PM – 8PM, with a focus on developing your skills and knowledge * Be able to work a minimum of 16+ hours per week, with flexibility to adjust your schedule as needed * Possess a positive and professional demeanor, with excellent written and verbal communication skills * Be able to type at least 35 WPM, with a preference for 40 WPM or higher **Benefits** As a Part-time Customer Support Representative – Chat Specialist at arenaflex, you will enjoy a range of benefits, including: * Comprehensive training programs to help you develop your skills and knowledge * Flexible scheduling to accommodate your needs and preferences * Opportunities to participate in sports and social leagues, as well as volunteering initiatives through our Associate Foundation * Access to our state-of-the-art facility amenities, including an onsite dining facility, fitness center, and medical center * A non-smoking environment that promotes a healthy lifestyle * Equal opportunities for advancement and career growth, with a focus on recognizing and rewarding outstanding performance **How to Apply** If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer experiences, we invite you to apply for this exciting opportunity! Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you and exploring how you can contribute to our arenaflex team! **Note:** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees. Apply for this job