Part Time Customer Service Representative for Legal Support and Provider Network Development at blithequark

Introduction to blithequark and the Industry blithequark is a pioneering force in the legal services sector, dedicated to bridging the gap between individuals in need of legal assistance and top-rated attorneys in their local communities. With a strong commitment to providing access to justice and identity theft protection, blithequark has established itself as a leader in its field. The company's mission is built on the principles of compassion, excellence, and innovation, making it an exciting place to work for individuals who are passionate about making a difference. As the legal landscape continues to evolve, blithequark remains at the forefront, leveraging technology and expertise to deliver unparalleled support to its members. Job Overview The Part Time Customer Service Representative role at blithequark is a unique opportunity for a highly motivated and compassionate individual to join a dynamic team. This position is responsible for locating legal providers (lawyers and/or mediators) to assist customers with their legal matters, as well as building and maintaining blithequark's network of provider relationships. The successful candidate will be adept at communicating effectively with customers and providers, managing multiple cases, and contributing to the growth of blithequark's legal program. Key Responsibilities Assist customers in finding qualified legal providers for their specific legal needs, ensuring a high level of satisfaction and support. Develop and expand blithequark's network of legal providers through research, outreach, and the utilization of various recruitment resources. Introduce and promote blithequark's legal program to potential providers, highlighting the benefits of partnership and collaboration. Verify the professional licensing of legal providers through local and state agencies, ensuring compliance and quality. Manage a caseload of 25+ customers, prioritizing tasks, and meeting deadlines to achieve exceptional customer and provider satisfaction. Successfully recruit providers for individual customer referrals, network partnerships, legal class requests, and other special promotions or assignments, contributing to the growth and success of blithequark's legal program. Meet or exceed established standards for provider and member satisfaction, accuracy, quality, and timelines, continuously striving for excellence in all aspects of the role. Qualifications and Skills To excel in this role, the ideal candidate will possess a unique blend of skills and qualities, including: A compassionate and courteous approach to communication, with the ability to empathize with customers and providers. Strong organizational and time-management skills, with the capacity to multitask and prioritize effectively. Accuracy and attention to detail, with the ability to retain and document large amounts of information. A proactive and solution-focused attitude, always seeking the best outcomes for customers and providers. Preferred education includes a high school diploma or equivalent, although relevant experience and skills will also be considered. Essential Competencies The successful candidate will demonstrate: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, providers, and colleagues. Strong problem-solving and analytical skills, with the ability to navigate complex legal matters and provide effective solutions. Adaptability and flexibility, with the ability to work in a fast-paced environment and respond to changing priorities. A commitment to continuous learning and professional development, staying up-to-date with industry trends and best practices. Career Growth and Learning Benefits At blithequark, we are committed to the growth and development of our team members. As a Part Time Customer Service Representative, you will have access to: Comprehensive training and onboarding, ensuring a smooth transition into the role and ongoing support. Ongoing coaching and feedback, with regular performance reviews and opportunities for growth and development. Professional development opportunities, including training, workshops, and conferences, to enhance your skills and knowledge. A collaborative and dynamic work environment, with a team of experienced professionals who are passionate about making a difference. Work Environment and Company Culture blithequark operates in a professional office environment, with a strong focus on teamwork, innovation, and customer satisfaction. As a team member, you will be part of a culture that values: Compassion and empathy, with a commitment to providing exceptional support to our customers and providers. Excellence and quality, with a focus on delivering high-quality services and continuously improving our processes. Innovation and creativity, with a willingness to embrace new ideas and technologies to drive growth and success. Collaboration and teamwork, with a strong emphasis on building strong relationships and working together to achieve our goals. Compensation, Perks, and Benefits As a Part Time Customer Service Representative at blithequark, you will be eligible for: Competitive hourly rate, with opportunities for monthly incentives based on performance. Comprehensive benefits package, including health, dental, and vision insurance, as well as retirement savings plans. Generous paid time off, including vacation, sick leave, and holidays, to ensure a healthy work-life balance. Opportunities for professional growth and development, with a focus on continuous learning and skill-building. Conclusion If you are a motivated and compassionate individual with a passion for delivering exceptional customer service and building strong relationships, we encourage you to apply for the Part Time Customer Service Representative role at blithequark. As a member of our team, you will be part of a dynamic and innovative organization that is dedicated to making a difference in the lives of our customers and providers. With a commitment to excellence, quality, and customer satisfaction, blithequark is the ideal place to grow your career and achieve your professional goals. Apply now to join our team and be part of a journey that is shaping the future of legal services. Apply for this job