**Part-time Chat Specialist – Automotive Industry Expertise and Customer Service Excellence**
At arenaflex, we're passionate about revolutionizing the automotive industry through innovative solutions and exceptional customer experiences. As a part-time Chat Specialist, you'll play a vital role in representing our esteemed automotive dealer clients favorably, engaging with customers, and turning conversations into leads that drive revenue growth. If you're a positive, energetic, and tech-savvy individual with a passion for delivering outstanding customer service, we invite you to join our dynamic team! **About arenaflex** arenaflex is a leading provider of cutting-edge solutions for the automotive industry. Our mission is to empower dealerships with the tools and expertise they need to thrive in today's competitive market. We're committed to fostering a relaxed, yet professional and fun work environment that encourages collaboration, creativity, and growth. As a part-time Chat Specialist, you'll be part of a talented team that's dedicated to delivering exceptional results and exceeding customer expectations. **Responsibilities** As a part-time Chat Specialist, your key responsibilities will include: * Handling a wide variety of customer inquiries via online chat, providing accurate information about products and services, and addressing customer concerns in a timely and professional manner. * Narrowing down on appointment information to schedule appointments, ensuring seamless communication with customers and clients. * Capturing customer contact information for lead generation and client review, maintaining accurate records and summarizing interactions based on customer needs for client review. * Developing and maintaining a comprehensive knowledge base of evolving products and services, staying up-to-date with industry trends and developments. * Collaborating with cross-functional teams to resolve customer issues, improve processes, and drive business growth. **Qualifications** To succeed as a part-time Chat Specialist, you'll need: * Previous experience in retail customer service or the automotive industry (although not necessary, it's a plus). * Basic internet and window-based computer skills, with the ability to adapt to new technologies and software. * Strong multitasking skills, with the ability to handle multiple conversations and tasks simultaneously. * A positive and professional demeanor, with excellent written and verbal communication skills. * Ability to adapt to change and thrive in a fast-paced work environment. * Strong problem-solving skills, with the ability to think critically and resolve customer issues efficiently. **Preferred Qualifications** * Previous experience in a customer-facing role, with a proven track record of delivering exceptional customer service. * Familiarity with the automotive industry, including products, services, and industry trends. * Experience with online chat platforms, CRM software, and other customer service tools. * Strong analytical skills, with the ability to collect and analyze data to drive business insights. **Requirements** * Must reside in one of the following states: Alabama, Arkansas, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Ohio, Oklahoma, Pennsylvania, Tennessee, Texas, Utah, West Virginia, or Wisconsin. * Own a computer or laptop with a webcam and microphone. * Attend four weeks of paid, remote training via Zoom (Tuesday through Saturday, 11:00 AM - 7:30 PM EDT). * Work five days a week, including a Saturday or Sunday. **Benefits** As a part-time Chat Specialist at arenaflex, you'll enjoy: * Competitive hourly rate of $13.00 per hour. * Flexible scheduling, with 25-39 hours per week. * Opportunities for career growth and professional development. * Comprehensive benefits package, including 401(k) and 401(k) matching. * On-the-job training and mentorship. * Referral program and recognition for outstanding performance. **Work Environment** As a remote worker, you'll enjoy the flexibility and autonomy to work from the comfort of your own home. arenaflex is committed to providing a non-smoking environment and promoting a healthy lifestyle. Our team is passionate about delivering exceptional results and exceeding customer expectations, and we're looking for like-minded individuals to join our dynamic team. **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for the part-time Chat Specialist role at arenaflex. Please visit our website to submit your application and join our team of dedicated professionals. Apply for this job