Order Entry Specialist / Account Coordinator
About Us GO2 Partners works with many of the largest companies in North America, delivering strategic marketing and operation solutions to business challenges. As a leading full-service strategic business solution provider, GO2’s expertise extends to technology, asset tracking, print management, marketing execution, and more. GO2 was recently recognized by PSDA (the Print Services & Distribution Association) as the #2 Fastest-Growing Print Distributor in the US and the #1 Seller of Labels + Tags in the US. As an employee-owned business, GO2 Partners delivers results with the power of a national enterprise and the feel and attention of a small business. We go above and beyond for every customer, because our success is dependent on their success – that’s the power of partnership. Why is GO2 Partners a great place to work? · We want this to be the best place you’ve ever worked. We know that a happier and healthier team means a more productive and successful company. · We are committed to fostering a diverse and inclusive workplace. We are an ESOP. Our employee-owners are the most valuable asset we have. We are committed to creating an environment where all employee-owners are not only included, but celebrated for their positive impact on our organization. · We are invested in your success. With our ESOP, or Employee Stock Ownership Plan, we provide every employee with an ownership interest in our company. We believe in cultivating team-oriented thinking and open communication, as well as individual growth and recognition, because we all have a direct impact on the success of our company. · We are invested in the community. GO2 offers each employee eight hours of paid community service time per year. Our company will also match financial donations made to community nonprofit organizations by an employee. Hourly range is $17.75-24.75. This is a remote position. Our ideal candidate will reside near Kansas City MO, St. Lous MO, or Chicago, IL. Primary Responsibilities We are seeking a self-motivated and confident professional to join our team as Order Entry Specialist/Account Coordinator. This role is integral to ensuring exceptional customer experiences and supporting the efficiency of our internal operations. The Order Entry Specialist/Account Coordinator is responsible for being the first point of contact for customers, building strong relationships through phone and electronic communication while delivering the highest level of service. The Order Entry Specialist/Account Coordinator will support office administration by assisting colleagues on projects, prioritizing daily responsibilities, and maintaining accurate records and documentation. This position will report to the Director of Operations. Qualification Requirements and Skills • Proficiency in Microsoft Office applications, including Excel, Word, and Outlook. • Strong problem-solving skills and independent decision-making ability. • Excellent written and verbal communication skills in English. • Outstanding interpersonal and organizational skills with a keen attention to detail. • Ability to manage multiple tasks efficiently and accurately in a fast-paced environment. • Demonstrated excellence in time management and organizational skills. • Exceptional customer service and phone communication skills. • Positive, professional demeanor with a collaborative team-oriented approach. Essential Duties and Responsibilities • Developing and maintaining strong customer relationships through phone and electronic communication. • Delivering the highest level of customer service by addressing and resolving customer requests promptly and effectively. • Utilizing required tools to accurately enter, monitor, and report on customer activity. • Exercising sound judgment and urgency in resolving customer issues, escalating matters when appropriate. • Collaborating with Sales Representatives and internal departments to ensure customer objectives are met. • Establishing and maintaining professional relationships with vendors. • Supporting office administration by assisting colleagues on projects, prioritizing daily tasks, and maintaining accurate records and documentation. Education, Experience, and Licensing Requirements • High School Diploma or Equivalent • No licensing required. Excellent benefit package includes health insurance, dental insurance, vision insurance, 401k, profit sharing, life insurance, disability insurance, flexible spending, health savings account, holiday, vacation and sick time, mental health support and employee assistance program. GO2 Partners is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity and expression, disability and protected veteran status, age, or any other characteristic protected by law. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. If you require reasonable accommodation in responding to this job announcement, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact [email protected]. GO2 Partners participates in E-Verify. Job Type: Full-time Pay: $17.75 - $24.75 per hour Benefits: • 401(k) • Dental insurance • Health insurance • Paid time off • Vision insurance Work Location: Remote Apply tot his job