Operations Coordinator

Three Ships Beauty is hiring an Operations Coordinator to join their growing team. This role will support the day-to-day execution of operational workflows across warehouse operations, order flow, and inventory tracking, ensuring smooth operations and data accuracy. Responsibilities Process purchase orders, submit invoices, and coordinate on-time fulfillment of purchase orders for retail partners including Whole Foods, Detox Market, Well Canada, and others Communicate promptly with retail buyers and the Three Ships sales team about shipping timelines, delays, and inventory shortages Monitor Inventory Management System to ensure accurate flow of data and perform manual adjustments as required Assist with the management of EDI systems including processing of orders, submission of ASNs, and creation of invoices/carton labels Assist with tracking and resolving order issues, including delayed, lost, or damaged shipments Support coordination with shipping partners and internal teams to ensure smooth execution of special projects, promotions, and kitting initiatives Act as a key point of operational support for the warehouse team, helping ensure workflows remain organized, efficient, and well-communicated Communicate with and oversee smooth operations with our US-based 3PL partner, including expediting orders, and creating and monitoring inbound and outbound shipments Support inventory movement tracking (receipts, transfers, returns) and flag discrepancies to the Senior Operations Manager Participate in warehouse operations meetings to help identify bottlenecks and support continuous improvement initiatives Support inventory tracking and reporting, including updating inventory records and assisting with cycle counts Help maintain accuracy across systems by identifying and escalating inventory discrepancies or data inconsistencies Assist with monitoring inventory levels and flagging potential stock-out or overstock risks Support monthly reporting on operational KPIs such as order accuracy, turnaround time, and cost per order Assist with maintaining and updating SOPs, checklists, and process documentation for the operations & warehouse team Support with inputting data for various reports and processes Support implementation of new tools, systems, or process improvements as directed by the Sr Operations Manager Help ensure compliance with internal policies, carrier requirements, and operational best practices Audit, review and ideate improved processes for the warehouse & operations teams Perform general administrative and operational tasks as assigned Skills 1+ years of experience in operations, logistics, supply chain, or warehouse-adjacent roles Post-secondary education in Operations, Business, Supply Chain, or a related field is an asset Experience supporting data entry. Speedy & accurate Strong written and verbal English communication skills High attention to detail with excellent organizational and time-management skills Comfortable working with data, reports, and operational metrics Experience with Google Workspace and/or Microsoft Office Ability to work cross-functionally with multiple teams Ability to reliably commute 3x weekly between Toronto Office & Brampton Warehouse working locations Comfortable working in a fast-paced, hands-on environment; warehouse exposure is an asset Experience working with Shopify, SPSCommerce, WMS tools, or inventory systems is an asset Benefits Competitive compensation Group Bonus Earning Opportunity. We're all owners! All full-time permanent team members are granted stock options. Build long-term ownership in the future we're creating together Annual learning & development credit. Comprehensive health benefits package, including medical, dental, life, long-term disability and vision coverage Fun team offsites & socials Flexible work hours & hybrid work model. Week of Christmas and New Years off + 2 additional weeks of paid vacation (3 weeks total) Annual Paid Day Off for your Birthday! Unlimited Wellness Days (to support your physical & mental health) Half-day Fridays in the summer Free skincare! And so much more! Company Overview Navigate natural with confidence. Three Ships is an all-natural skincare brand working to turn our high standards into the industry standard. It was founded in 2017, and is headquartered in Toronto, Ontario, CAN, with a workforce of 11-50 employees. Its website is