Operations Consultant I
About the position The Operations Consultant I is responsible for directly managing a portfolio of clinically integrated multi-specialty practices and be accountable for driving overall performance results. Responsibilities • Manage and own a portfolio of partner physician practices • Serve as point of contact for portfolio care centers and provide routine and regular updates as they relate to the partnership. • Partner with physicians owners and focus on strategic planning & execution (VBC & FFS performance, same store growth, succession planning) • Partner with Privia VBC and physician leadership to drive care transformation • Track and manage metrics and goals related to finance, revenue cycle, productivity, clinical performance, value-based care and customer experience. • Review data, share best practices and coach Care Center teams on strategies to succeed in value-based care agreements with payers. • Drive growth and operational improvement to a portfolio of physician practices. • Facilitate, in coordination with each Care Center, the development and implementation of action plans designed to meet the Care Centers' strategic plans and key performance initiatives as set by the medical group. • Review relevant reports and data with practices in order to maintain transparency with practices about their financial performance in order to drive performance and change. • Develop presentation materials, as appropriate, to communicate the status of actionable initiatives. • Evaluate and assist in re-engineering the practice workflow to streamline patient throughput and efficiency. • Mentor and coach practice administrators, in the management of their physician practice. • Engage company resources, as necessary, to meet the needs of the Care Center, serving as the project coordinator to ensure timely completion and delivery of requested deliverables. • Manage expectations with Care Centers as they relate to timeframes and service delivery. • Assist in the development and execution of strategies aimed at driving growth, performance and revenue. • Assist in coordination and presentation of key, in-market, physician meetings for both primary care and specialty care providers. • Evaluate practice operations and offer strategic and constructive feedback for the benefit of the physician practice. • Maintain current knowledge of relevant health care topics and share information as appropriate. • Develop and maintain expert-level knowledge in key software platforms such as athenaHealth's Performance Management System and electronic health record. • Provide top-notch customer service to physician practices to ensure issues are resolved and clients are satisfied. • Ensure that operations are conducted in accordance with applicable accreditation, statutory and regulatory requirements. • Aide in the transition of the physician practice from Fee-For-Service to the future Risk-based world of healthcare reimbursement. • Roll out and communicate new Privia initiatives. • Serve as an effective leader, offering constructive feedback and coaching to Associate Consultants and other MSO based teams with the constant goal of driving Care Center performance and service. • Serve as a strategic thinker who assesses situations carefully and delivers scalable recommendations and results. • Provide oversight, coaching and mentoring to assigned Performance Associates. Requirements • Bachelor's degree preferred. Healthcare Master's or MBA highly preferred. • 5+ years of healthcare experience required, particularly working with physicians and medical group staff. • Quantitatively and financially proficient; must know how to read, interpret and explain financial data. • Comfort in functioning independently and autonomously and can effectively build a case to effect change. • Project management experience, juggling multiple projects and urgent deliverables while providing exceptional client service. • General understanding of Population Health Management and how it applies to risk-based contracts. • Must have access to reliable transportation. • Must comply with HIPAA rules and regulations. Benefits • Medical insurance • Dental insurance • Vision insurance • Life insurance • Pet insurance • 401K • Paid time off • Wellness programs • Annual bonus targeted at 15% • Restricted stock units Apply tot his job