MRI Applications Support Associate/Manager - USA

AIRS Medical Inc., founded in Oct 2018, is a medical AI startup based in Seoul, Korea, that builds innovative products and services to improve patient experience and institutional efficiency in areas where productivity is limiting clinical value. AIRS has demonstrated unparalleled deep learning technology in MR image reconstruction, consecutively winning 2019 and 2020 fastMRI Challenge hosted by Facebook AI Research (FAIR) and NYU Langone Health. This SwiftMR technology is a standalone software solution that enables up to 50% MRI scan time reduction without compromising image quality and has successfully been commercialized in Korea and the US market. With the recent acquisition of AI-robotics-based startup, Artiq, AIRS aims to further solidify its unique market position of diagnostic efficiency as well as its monopoly of top-notch talents in AI and robotics. Artiq brings to AIRS a new product, AIIV, a venipuncture automation robot. The prototype is ready to undergo clinical trials in summer 2024 in Korea, with commercial launch targeted for the end of 2024, which will be the first commercialization of its kind in the world. AIRS has finalized a $20 million Series C fundraising stage last July. The accumulated total of funds raised to date is approx. $45 million. Join our US team as a MRI Applications Support Associate/Manager and play a vital role in ensuring healthcare clients successfully integrate and maximize the value of SwiftMR, our cloud-based MRI reconstruction software. This role involves working directly with healthcare providers to set up and configure SwiftMR, establish connections with MRI systems and PACS, and troubleshoot technical issues. As a critical member of our customer success team, you’ll combine MRI applications expertise with a customer-focused approach to ensure smooth installations, achieve radical scan time reduction without sacrificing image quality, and deliver a positive SwiftMR experience from setup to ongoing support. Roles & Responsibilities • Carry out product installation at new customer sites involving MRI scan parameter optimization and network setups • Train and assist customers to properly use SwiftMR for optimal compatibility based on the needs of customers • Respond to and resolve customer inquiries regarding product usage and/or MR image quality • Align with Sales on sales pipeline priorities and renewal strategies • Align with Product Operations team based in Seoul HQ with new version training and rollout timelines, as well as escalating cases and feature requests from customers. Requirements Qualifications • BA/BS degree or equivalent experience • 3 or more years of MRI technologist experience • Understanding of DICOM communications • Ability to investigate, analyze and breakdown complex situations (ex. issues regarding MR image quality) • Strong verbal and written communication skills • Creative, resourceful, detail-oriented and highly organized • Passion for continuously learning new technology and being able to provide value to the customer • Willingness to travel by up to 65%-70% of working hours Preferred Experiences • 3+ years of MRI application specialist experience • Those with proven competencies may be promoted to an MRI Applications Support Manager job title upon final offer. • PACS administrator experiences, with familiarity with latest technology as well as networks/servers • Familiarity with working in a ‘start-up’ environment • Experience working autonomously from a remote location Benefits Work Conditions and Environment • Work type: Full time • Health Care Plan (Medical, Dental & Vision) • Paid Time Off (Vacation, Sick & Public Holidays) • Family Leave (Maternity, Paternity) • Short Term & Long Term Disability • Training & Development • Work from home, with occasional business travel • Collaborate with team members around the country and the world ‍♀️ Hiring Process • Document Screening • Competency-based interview (Peer interview) • Culture-fit Interview (Management) • Culture-fit Interview (CEO) • Onboarding