Member Financial Services Analyst

Transforming the lives of those affected by severe mental illness At Amae Health, we are dedicated to helping the 15.4 million Americans living with severe mental illness (SMI) lead stable, meaningful lives, while ending the cycle of repeat hospitalizations. In partnership with some of the nation’s top academic medical centers we’ve pioneered an innovative outpatient care model that combines compassionate, in-person psychiatric care with comprehensive wraparound support. Our integrated care teams — including psychiatrists, therapists, primary care physicians, health coaches, and peer support specialists — work together to treat the whole person via a unique model, addressing physical, mental, and social needs in unison. By caring for every aspect of our patients’ well-being, we help them not just survive, but truly thrive. Amae Health is a Series B venture-backed Public Benefit Corporation dedicated to becoming the nation's center of excellence for individuals living with severe mental illness (SMI). Backed by top-tier venture capital firms and strategic healthcare investors, we collaborate with prestigious health systems including NewYork-Presbyterian and Cedars-Sinai, underscoring our commitment to fundamentally transforming mental health care delivery at scale. We’re Hiring! Amae Health is seeking a Member Financial Services Analyst to support our mission of delivering world-class, whole-person care for adults living with serious mental illness. This is a full-time remote role, with working hours aligned to Pacific Time. The Opportunity: As we continue to grow our ability to care for individuals living with severe mental illness (SMI) the teams that support our work are expanding as well. We are excited to hire a patient-centric Member Financial Services Analyst who will be at the center of how we ensure that patients can access care, while supporting our providers who are delivering that care. Reporting to the Admissions Team Lead, you will function as part of a dynamic team that is optimizing for excellent member service and streamlined revenue cycle operations. it. If you are excited to work at a fast-growing, multi-state behavioral healthcare organization that is at the intersection of healthcare operations and client services, where no two days look the same, we’d love to hear from you! What you will work on: • Own and manage the member-facing phone line, delivering compassionate, timely, and solutions-oriented support. • Manage expedient and accurate Verifications of Benefits (VOBs) to ensure members can access care without delay. • Collaborate and strategize cross-functionally with our member growth team to streamline onboarding and ensure a seamless member experience. • Oversight, monitoring, and management of the Prior Authorization Process, ensuring timely submission of authorization requests. • Supports member billing, collections, and payment posting processes in compliance with organizational policies and applicable regulations. • Bring a bias to action and high EQ, balancing detail-oriented execution with the ability to calmly navigate change, ambiguity, and unexpected challenges. • Be part of a culture that values adaptability, resilience, and continuous improvement. What You’ll Have: • 3+ years of experience working within insurance benefits, billing procedures, and prior authorization processes. SMI/BH experience preferred. • Experience using commercial insurance payor portals required; Medicare and Medicaid experience highly preferred. • Experience in an externally facing role, ideally working directly with patients, comfort with phone based work required. • Solid communicator who can translate complex payer or process issues into clear action steps across teams. • High EQ and service orientation, you build trust quickly with colleagues, partners, and patients. • Adaptable and resilient, you thrive in fast-moving, ambiguous environments. • Organized and detail-driven, you can manage multi-step processes without dropping details. • Experience with process optimization and compliance management. What We Provide: • Health Insurance: Comprehensive medical, dental & vision plans • Employee Assistance Program • 401(k) • FSA & HSA savings programs • Short & long-term disability • Pre-tax commuter assistance program • Paid time off • Parental Leave - 12 weeks for birth and non birth parent • 11 company holidays Amae Health is committed to fair and equitable compensation practices. Base salary range for this role is $63,000-$86,000 per year based on a full-time schedule. Actual compensation packages are based on several factors that are unique to each candidate. These factors include, but are not limited to, job related knowledge and skill set, depth of experience, certifications, degrees, licensures, and specific work location. More About Amae: 'Amae', pronounced ‘Ah-mai’, is a Japanese concept meaning the need to be in good favor with, and the ability to depend on, the people around oneself. It reflects our core belief that a strong support system is essential to build people up, strengthen their will to carry on and even to thrive in life. This mentality applies across our whole company – from the patients we serve to the team we’re building. We’re a Public Benefit Corporation (PBC) that provides outpatient psychiatric and primary care health services through value-based care arrangements. Our model’s success is predicated upon achieving outcomes for our patients, not on the volume of services provided. Amae Health is an equal opportunity employer and encourages all applicants from every background and life experience to apply. Apply tot his job