MD Live-Telehealth RN Supervisor, Anywhere

26000247 Position Description The Nurse Supervisor is a key member of the Clinical Nursing Team, dedicated to delivering world-class telehealth services in a fast-paced online environment. This role most closely correlates to that of a supervisor in a busy urgent care or primary care practice. Responsibilities include overseeing daily team operations, providing clinical guidance, supporting staff development, assisting MD Live Providers and clinical operations, and contributing to onboarding, training, and team data analytics. The Nurse Supervisor directly supervises a pod of nursing and support staff. Work schedules may consist of either four 10-hour shifts or five 8-hour shifts, as assigned by management, with rotating weekend and holiday rotations. This position reports to a Nurse Manager. Essential Job Functions • Uphold Professional Standards: Apply the ANA Code of Ethics and evidence-based nursing practices to all aspects of care. • Lead and Mentor: Provide leadership, guidance, and support to clinical team members, fostering optimal performance and ongoing professional development. • Performance Management: Conduct regular evaluations, deliver constructive feedback, and identify areas for improvement. • Promote Teamwork: Cultivate a collaborative, positive work environment that encourages open communication and a patient-centered approach. • Ensure Compliance: Maintain strict adherence to policies, procedures, and best practices. • Clinical Oversight: Provide expert guidance for complex patient scenarios and support care coordination across the continuum. • Collaborate Across Teams: Partner with medical directors, providers, and stakeholders to optimize care delivery. • Engage in Organizational Activities: Participate in meetings, committees, and special projects as assigned. • Support Scheduling: Assist with the creation and management of team schedules. • Facilitate Onboarding: Support the onboarding and training of new employees. • Drive Quality Improvement: Develop and implement creative solutions for workflow and system enhancements. • Prioritize Effectively: Manage patient care and departmental tasks to achieve optimal outcomes • Monitor Metrics: Maintain, analyze, and report on department and patient metrics. • Respond to Escalations: Assist with calls in department queues, including supervisor escalations. • Balance Responsibilities: Dedicate approximately 80% of time to team collaboration and 20% to administrative duties. • Provide Emergency Support: Respond promptly to system outages or urgent situations, including outside scheduled hours as needed. • Adapt as Needed: Perform other duties as assigned. Required Knowledge/Skills/Abilities • Empathy & Teamwork: Demonstrates compassion, collaboration, and critical thinking in all interactions. • Communication: Effectively de-escalates situations and communicates clearly by phone and email. • Multitasking: Manages multiple priorities efficiently in a fast-paced environment. • Adaptability: Accepts feedback and implements it to drive continuous improvement. • Technical Proficiency: Strong IT skills, including proficiency in Excel, PowerPoint, Smartsheet, and Outlook. Knowledge of medical terminology. • Clinical Knowledge: Understanding of care coordination, urgent care, telehealth, primary care, and emergency department settings. • Interpersonal Skills: Navigates cultural, ethical, economic, and access considerations when interacting with patients. • Health Information Systems: Familiarity with electronic medical records and e-prescribing platforms. Education and Experience • Registered Nurse (RN) • Compact license required at hire with the ability to obtain licensure in all 50 states and territories serviced by MD Live. • Minimum of 2-3 years of clinical nursing experience, with at least 1 year in a telehealth or virtual care setting preferred. • Prior experience as charge nurse, team lead, or supervisor. Work Environment Work is performed in a quiet, HIPAA-compliant, at-home office environment. Position Location Remote Security Roles and Responsibilities MD Live employees may have access to Protected Health Information and/or Personally Identifiable Information that is subject to privacy regulations by state and federal statutes. All employees must comply with all applicable regulations and all MD Live policies and procedures for the security and privacy of such information. EEO Statement MD LIVE is proud to be an equal opportunity employer committed to hiring a diverse and inclusive workforce. MD Live provides equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of sex, sexual orientation, gender (including gender identity and/or expression), pregnancy, race, color, creed, national or ethnic origin, citizenship status, religion, disability, marital status, age, genetic information, veteran status or any personal attribute or characteristic that is protected by applicable local, state or federal laws. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 79,100 - 131,800 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Apply tot his job