Loan Servicing Specialist, Collections

LendKey Technologies, Inc. is a financial technology firm that provides lending-as-a-service solutions to credit unions and community banks. The Loan Servicing Specialist, Collections is responsible for assisting borrowers in resolving outstanding loan debt through proactive outreach and payment negotiations while ensuring compliance with regulations. Responsibilities Conduct outbound collection calls to borrowers and cosigners on past-due accounts Negotiate and establish payment arrangements that align with both borrower capability and company policy Counsel borrowers with professionalism and confidence to help them understand repayment options Assist with resolving delinquent loan balances through cash collections or forbearance when appropriate Demonstrate in-depth knowledge of loan products, systems, and collections processes Maintain confidentiality and security of borrower information at all times Problem-solve and perform due diligence to ensure compliance with all federal and state regulations, including the Fair Debt Collection Practices Act and bankruptcy laws Accurately document all collection activity, borrower communications, and account updates in the system Collaborate with internal teams to resolve borrower concerns and ensure a seamless customer experience Meet or exceed established daily, weekly, and monthly performance goals for collections, quality, and customer engagement Skills Proven ability to counsel, problem-solve, and negotiate effectively with confidence and professionalism Excellent verbal communication and active listening skills Strong attention to detail and accuracy in documentation and record-keeping Ability to adapt to changing priorities and work in a fast-paced, goal-oriented environment Courteous, empathetic, and positive attitude when dealing with challenging conversations Strong suit basic mathematical proficiency Proficiency with computer systems and Microsoft suite, with the ability to navigate multiple systems Previous experience in collections, loan servicing, or customer support is preferred but not required 1 year of customer service experience preferred Benefits Comprehensive medical, dental, vision, and life insurance benefits 21 days of paid time off Paid training Company Overview LendKey is on a mission to make lending simple for both lenders and borrowers. It was founded in 2007, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is