Lead Customer Service Representative – Team Leader & Growth Opportunity in Retail Customer Experience

Join the Circle K Team as a Lead Customer Service Representative! Are you passionate about delivering exceptional customer experiences and leading a team to success? Do you thrive in fast-paced environments and enjoy working with a diverse group of people? Look no further! Circle K is seeking a highly motivated and customer-focused individual to join our team as a Lead Customer Service Representative. As a key member of our retail team, you will have the opportunity to make a positive impact on our customers' lives, develop your leadership skills, and grow your career with a stable and rewarding employer. About Circle K and Our Culture Circle K is a leading convenience store chain with a global presence, known for our commitment to providing excellent customer service and a welcoming shopping experience. Our company culture is built on the values of teamwork, integrity, and respect, and we strive to create a work environment that is inclusive, supportive, and fun. As a Lead Customer Service Representative, you will be an integral part of our team and play a key role in delivering on our promise to our customers. What We Offer As a Lead Customer Service Representative at Circle K, you will enjoy a comprehensive benefits package, including: Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability – we care about your well-being and offer a range of insurance options to support your health and wellness Flexible Schedules – we understand that work-life balance is important, and we offer flexible scheduling to accommodate your needs Weekly Pay – get paid weekly and enjoy the convenience of regular income Large, Stable Employer – join a well-established company with a strong reputation and a commitment to excellence Fast Career Opportunities – grow your career with us and take advantage of opportunities for advancement and professional development Work With Fun, Motivated People – be part of a team that is passionate, energetic, and fun to work with Task Variety – enjoy a range of tasks and responsibilities that will keep your job exciting and challenging Paid Comprehensive Training – get the training and support you need to succeed in your role 401K With a Competitive Company Match – plan for your future and take advantage of our 401K program with a competitive company match Flexible Spending/Health Savings Accounts – save for healthcare expenses and enjoy tax benefits – further your education and career goals with our tuition reimbursement program Key Responsibilities As a Lead Customer Service Representative, your key responsibilities will include: Greeting Customers and Providing Excellent Service – deliver exceptional customer experiences and ensure that every customer leaves our store satisfied Running the Register and Cashier – operate our point-of-sale system, handle cash and credit transactions, and maintain accuracy and efficiency Making Purchase Suggestions – engage with customers, understand their needs, and make personalized product recommendations Leading Shifts and Supervising Team Members – lead a team of employees, provide guidance and support, and help to achieve sales and customer service goals Maintaining Store Appearance and Providing Fast and Friendly Service – ensure that our store is clean, organized, and visually appealing, and provide fast and friendly service to our customers Interacting with Customers and Team Members – build relationships with customers and team members, and contribute to a positive and inclusive work environment Requirements and Qualifications To be successful as a Lead Customer Service Representative at Circle K, you will need: Retail and Customer Service Experience – previous experience in retail and customer service is an asset, but not required Entry Level Management Experience – experience in a leadership or supervisory role is an asset, but not required Sales Associate or Cashiering Experience – experience in sales or cashiering is an asset, but not required High School Diploma or Equivalent – a high school diploma or equivalent is required Motivation to Advance in Your Career – a desire to grow and develop your career with a stable and rewarding employer Willingness to Learn and Have Fun – a positive attitude, a willingness to learn, and a passion for delivering exceptional customer experiences Physical Requirements As a Lead Customer Service Representative, you will be required to: Stand and/or Walk for up to 8 Hours – be able to stand and walk for extended periods of time Lift and/or Carry up to 30 Pounds – be able to lift and carry moderate weights Occasionally Lift and/or Carry up to 60 Pounds – be able to lift and carry heavier weights on occasion Push/Pull with Arms up to a Force of 20 Pounds – be able to push and pull objects with moderate force Bend at the Waist with Some Twisting – be able to bend and twist at the waist Grasp, Reach, and Manipulate Objects with Hands – be able to use your hands to grasp, reach, and manipulate objects Career Growth Opportunities and Learning Benefits At Circle K, we are committed to helping our employees grow and develop their careers. As a Lead Customer Service Representative, you will have access to: Comprehensive Training Program – a paid training program that will help you develop the skills and knowledge you need to succeed in your role Career Advancement Opportunities – opportunities to advance your career and take on new challenges Professional Development – opportunities to develop your skills and knowledge through training and development programs Work Environment and Company Culture At Circle K, we strive to create a work environment that is inclusive, supportive, and fun. Our company culture is built on the values of teamwork, integrity, and respect, and we are committed to providing a workplace that is safe, healthy, and rewarding for all employees. Compensation and Benefits As a Lead Customer Service Representative at Circle K, you will enjoy a competitive salary and a comprehensive benefits package, including: Competitive Salary – a salary that is competitive with industry standards Benefits Package – a comprehensive benefits package that includes medical, vision, dental, and life insurance, as well as short and long term disability How to Apply If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. Please click the link below to apply: Don't miss this opportunity to join our team and start your career with Circle K! Apply for this job