Junior Technical Support Specialist for 24/7 Live-Chat Team in Mobile and Online Banking Technology at blithequark

Introduction to blithequark and the Industry blithequark is a pioneering force in the realm of mobile and online banking technology, dedicated to revolutionizing the way financial services are delivered and experienced. As a leader in this innovative space, blithequark seeks talented and motivated individuals to join its dynamic team. The Junior Technical Support Specialist position is an exciting opportunity for those who are passionate about technology, customer service, and the banking sector. This role is designed for individuals who thrive in fast-paced environments, are eager to learn, and possess a natural aptitude for problem-solving and communication. Job Overview In this entry-level position, you will be part of a small, tight-knit team that provides 24/7 support to clients and end-users of blithequark's mobile and online banking solutions. Your primary interface with customers will be through live-chat, where you will address technical questions, troubleshoot issues, and ensure that users have a seamless experience with blithequark's products. This role offers the unique opportunity to work independently while being part of a collaborative and supportive environment, both within your immediate team and across various departments at blithequark. Primary Responsibilities Product Knowledge: Develop an in-depth understanding of blithequark's banking software and apps to effectively support end-users. Collaboration: Coordinate with software technicians, technical support teams, and developers as needed to resolve complex issues. Troubleshooting: Examine technical logs to identify, troubleshoot, and resolve issues that arise during the 24/7 client support project. Communication: Explain technical processes and solutions in a clear, concise manner to less-technical individuals, ensuring excellent customer service. Requirements for Success To excel in this role, you will need to possess certain key skills and qualities. These include: Language Skills: Excellent written and spoken English to communicate effectively with customers and internal teams. Customer Service Skills: The ability to establish and maintain good working relationships with customers, providing them with timely and effective support. Troubleshooting Skills: Solid troubleshooting ability to identify and resolve technical issues efficiently. Learning Ability: A quick learner who can rapidly acquire technical skills and in-depth knowledge of blithequark's mobile and online banking products. Coordination Skills: Ability to work closely with developers to investigate and diagnose issues, contributing to the continuous improvement of blithequark's products and services. Time Management: Capability to manage a dynamic workload with multiple concurrent tasks, prioritizing effectively to meet customer needs and internal deadlines. Quality Management: Commitment to managing, monitoring, and improving the quality of the tech support process, ensuring high standards of service delivery. Preferred Qualifications While not mandatory, the following experiences and skills are highly valued and can be a significant advantage in this role: Experience in Banking Live-Chat: Previous experience in a live-chat support role within the banking sector can provide a strong foundation for success in this position. Technical Support Experience: Background in technical support, particularly in software or banking technology, can be beneficial. Dialogflow Experience: Familiarity with Dialogflow or similar technologies can enhance your ability to understand and improve chatbot interactions and technical support processes. Mobile Platforms Experience: Knowledge of various mobile phone platforms, especially iOS and Android, can aid in troubleshooting and supporting a wide range of user devices. Project Management Experience: Basic understanding of project management principles can help in coordinating tasks and collaborating with cross-functional teams. US Banking System Knowledge: Familiarity with the US banking system and experience working with US-based customers can be an asset, given the role's focus on supporting clients in this region. Career Growth and Learning Opportunities At blithequark, we believe in the importance of continuous learning and professional growth. As a Junior Technical Support Specialist, you will have access to a community of practice where regular knowledge sharing among colleagues is encouraged. This environment not only fosters personal development but also contributes to the collective expertise of the team, ensuring that you stay updated with the latest in mobile and online banking technology. Work Environment and Culture blithequark prides itself on its friendly and easy-going international team and colleagues. We understand the value of a supportive work environment and strive to create a culture that is both collaborative and inclusive. Our remote-friendly role offers flexibility, depending on location eligibility, allowing you to work in a setting that best suits your productivity and work style. Compensation and Benefits blithequark offers a competitive salary package and a range of benefits designed to support your well-being and career aspirations. These include: Long-term Employment Opportunities: We are committed to long-term employment, offering stability and security as you grow with the company. Paid Vacation and Holidays: Enjoy paid vacation days and national holidays off, ensuring a healthy work-life balance. Health and Wellness: Benefit from paid sick leave and our internal medical insurance policy, prioritizing your health and well-being. Internet Compensation: Receive a monthly internet compensation of $50, recognizing the importance of reliable connectivity in your work. Conclusion If you are a motivated and tech-savvy individual with a passion for delivering exceptional customer service, we invite you to join blithequark as a Junior Technical Support Specialist. This role offers a unique blend of technical challenge, customer interaction, and opportunities for growth within a dynamic and supportive team. Apply now to embark on a rewarding career journey with blithequark, where your skills, enthusiasm, and dedication can make a real difference in the world of mobile and online banking technology. Apply for this job