Junior Technical Support Specialist for 24/7 Live-Chat Team in Mobile and Online Banking Technology at arenaflex

Introduction to arenaflex and the Industry arenaflex is a pioneering force in the realm of mobile and online banking technology, dedicated to revolutionizing the way financial services are delivered and accessed. As an industry leader, we are committed to providing cutting-edge solutions that meet the evolving needs of our clients and end-users. Our 24/7 support service is a critical component of our commitment to excellence, ensuring that our clients receive the assistance they need, whenever they need it. We are now seeking a highly motivated and technically adept Junior Technical Support Specialist to join our dynamic team, working directly with clients and end-users to resolve technical queries and issues related to our mobile and online banking products. Job Overview In this exciting and challenging role, you will be part of a small, tight-knit team working under the guidance of a team manager and in coordination with other departments within arenaflex. Your primary responsibility will be to provide top-notch technical support to our clients and end-users through our live-chat platform, addressing their technical questions and concerns in a timely and professional manner. This is an entry-level position, ideal for individuals who are eager to learn, grow, and develop their technical skills in a supportive and collaborative environment. Key Responsibilities Develop an in-depth understanding of arenaflex's banking software and apps to effectively troubleshoot and resolve technical issues encountered by clients and end-users. Collaborate with software technicians, technical support teams, and developers as needed to ensure seamless resolution of complex technical problems. Analyze technical logs to identify and diagnose issues, applying your troubleshooting skills to find solutions and implement fixes. Communicate technical processes and solutions to less-technical individuals, both internally and externally, in a clear, concise, and user-friendly manner. Manage a dynamic workload with multiple concurrent tasks, prioritizing tasks to meet service level agreements and ensure high-quality support. Requirements for Success To excel in this role, you will need to possess a combination of technical, interpersonal, and organizational skills. The essential requirements include: Excellent written and spoken English skills, enabling you to communicate effectively with clients and colleagues from diverse backgrounds. The ability to establish and maintain good working relationships with customers, providing them with a positive and supportive experience. Solid troubleshooting and problem-solving skills, with the capacity to learn technical skills quickly and apply them in real-world scenarios. In-depth learning and understanding of arenaflex's mobile and online banking products, including their features, functionalities, and technical specifications. Ability to coordinate with developers and other technical teams to investigate and diagnose complex issues, contributing to the continuous improvement of our products and services. Strong organizational and time management skills, with the ability to manage multiple tasks, prioritize workload, and meet deadlines in a fast-paced environment. Preferred Qualifications and Experience While not mandatory, the following qualifications and experiences would be highly advantageous: Previous experience in banking live-chat support or a similar technical support role, particularly in a 24/7 environment. Familiarity with technical support tools and software, including Dialogflow. Experience working with various mobile phone platforms, especially iOS and Android. Basic project management skills, with the ability to contribute to small-scale projects and initiatives. Knowledge of the US banking system and experience working with US-based customers. Career Growth and Learning Opportunities At arenaflex, we are committed to the growth and development of our employees. As a Junior Technical Support Specialist, you will have access to a range of learning opportunities, including: Comprehensive training programs to enhance your technical skills and knowledge of our products and services. Regular knowledge sharing sessions and community of practice initiatives, allowing you to learn from experienced colleagues and share your own expertise. Opportunities for career advancement and professional growth within the company, as we continue to expand and evolve our services. Work Environment and Company Culture arenaflex prides itself on its friendly, easy-going, and international team culture. As a remote worker, you will be part of a distributed team that values collaboration, open communication, and mutual respect. Our benefits include: Fully remote work arrangements, providing you with the flexibility to work from anywhere and maintain a healthy work-life balance. Long-term employment opportunities, with a focus on building lasting relationships with our employees and supporting their long-term career goals. Competitive salary and benefits package, recognizing your contributions to the company's success and well-being. Internet compensation to support your remote work setup and ensure you have the tools and resources needed to perform your job effectively. Compensation, Perks, and Benefits In addition to the benefits mentioned above, arenaflex offers a range of perks and incentives to recognize and reward your hard work and dedication. These include: A competitive salary that reflects your skills, experience, and contributions to the company. A comprehensive benefits package that supports your physical and mental well-being, as well as your financial security. Opportunities for professional growth and development, including training, mentorship, and career advancement opportunities. A dynamic and supportive work environment that values collaboration, innovation, and creativity. Conclusion and Call to Action If you are a motivated, technically adept, and customer-focused individual looking to launch or advance your career in technical support, we encourage you to apply for this exciting opportunity at arenaflex. As a Junior Technical Support Specialist, you will play a critical role in delivering exceptional support to our clients and end-users, while developing your skills and expertise in a fast-paced and dynamic environment. Join our team today and become part of a pioneering force in mobile and online banking technology! Apply for this job