Junior Technical Support Specialist for 24/7 Live-Chat Team at blithequark - Mobile & Online Banking Technology Experts

Unlock Your Career Potential as a Junior Tech Support Specialist at blithequark Are you a tech-savvy individual with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two challenges are the same? blithequark, a pioneering force in mobile and online banking technology, is on the lookout for a talented Junior Tech Support Specialist to join its 24/7 live-chat team. As a key member of our support crew, you will be at the forefront of providing top-notch technical assistance to our clients, ensuring their mobile and online banking solutions operate seamlessly. About blithequark and the Industry blithequark is a trailblazer in the realm of mobile and online banking technology, dedicated to crafting innovative solutions that simplify banking for millions worldwide. With a commitment to excellence and customer satisfaction, blithequark has established itself as a trusted partner for financial institutions seeking to elevate their digital banking capabilities. As a Junior Tech Support Specialist, you will be an integral part of this mission, working closely with clients, technical teams, and other stakeholders to resolve technical issues and enhance the overall user experience. Key Responsibilities In-depth Product Knowledge: Develop a comprehensive understanding of blithequark's banking software and apps to effectively address client inquiries and technical issues. Collaboration with Technical Teams: Work in tandem with software technicians, technical support specialists, and developers to troubleshoot and resolve complex technical problems. Troubleshooting and Issue Resolution: Examine technical logs, diagnose issues, and implement solutions to ensure timely resolution of client concerns. Technical Process Explanation: Possess the ability to distill complex technical processes into clear, concise explanations for less-technical individuals, including clients and internal stakeholders. Live-Chat Support: Provide exceptional support to clients through the live-chat platform, responding to inquiries, and resolving issues in a professional and courteous manner. Essential Qualifications and Skills To excel as a Junior Tech Support Specialist at blithequark, you should possess: Excellent Communication Skills: Proficiency in written and spoken English is a must, with the ability to craft clear, concise responses to client inquiries. Strong Troubleshooting Ability: A knack for identifying and resolving technical issues efficiently, with a logical and methodical approach to problem-solving. Technical Learning Agility: The capacity to quickly absorb and understand technical skills and product knowledge, adapting to new information and technologies as needed. Client Relationship Building: The ability to establish and maintain positive working relationships with clients, providing personalized support and ensuring their needs are met. Dynamic Workload Management: The skill to manage multiple concurrent tasks, prioritizing effectively to meet deadlines and performance expectations. Preferred Qualifications While not mandatory, the following experiences and skills are highly valued: Banking Live-Chat Experience: Previous experience in providing technical support through live-chat platforms, particularly in the banking or financial services sector. Technical Support Background: A background in technical support, with a proven track record of resolving complex technical issues and providing excellent customer service. Dialogflow Experience: Familiarity with Dialogflow or similar technologies, enhancing your ability to understand and leverage innovative support tools. Mobile Platform Knowledge: Experience with various mobile phone platforms, especially iOS and Android, to better understand client devices and configurations. Project Management Skills: Previous experience in managing projects or workflows, demonstrating your ability to prioritize tasks, manage timelines, and lead initiatives. US Banking System Knowledge: Understanding of the US banking system, including regulations, practices, and industry standards. Career Growth and Learning Opportunities At blithequark, we are committed to the growth and development of our team members. As a Junior Tech Support Specialist, you will have access to: Regular Knowledge Sharing: Participate in community of practice sessions and regular knowledge-sharing activities to stay updated on the latest technologies and industry trends. Professional Development: Opportunities for career advancement and professional growth, with a clear path for progression within the company. Collaborative Environment: Work alongside a diverse, international team of professionals who are passionate about delivering exceptional customer experiences and driving innovation. Work Environment and Company Culture blithequark offers a flexible, remote work environment that allows you to work from anywhere, at any time, as long as you have a stable internet connection. Our company culture is built around: Friendly and Supportive Team: A collaborative, easy-going international team that values diversity and promotes a positive work environment. Competitive Compensation: A competitive salary and benefits package that recognizes your skills and experience. Internet Compensation: A monthly internet compensation of $50 to support your remote work setup. Long-term Employment: Opportunities for long-term employment with a stable and growing company. Why Join blithequark? If you are a motivated, tech-savvy individual with a passion for delivering exceptional customer experiences, blithequark is the perfect place for you to grow and develop your career. With a commitment to innovation, customer satisfaction, and employee growth, we offer a dynamic and supportive work environment that is hard to find elsewhere. Join our team as a Junior Tech Support Specialist and be part of a company that is shaping the future of mobile and online banking technology. Apply now and take the first step towards a rewarding and challenging career at blithequark. Apply for this job