Remote Customer Experience- Email, Chat, Call
Remote, USA
Full-time
Posted 2025-03-13
We are seeking a dedicated and customer-oriented professional to join our team as a RemoteCustomer Experience Agent.This role will be responsible for providing exceptional support to our clients through email, chat, and phone communications. The ideal candidate will be adept at handling a variety of customer inquiries, resolving issues efficiently, and maintaining a high level of customer... satisfaction. ? Key Responsibilities and Duties:** ? Respond to customer inquiries via email, chat, and phone with professionalism and in a timely manner ? Plan and sell transportation, accommodations, insurance and other travel services ? Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations ? Use promotional techniques and prepare promotional materials to sell itinerary tour packages ? Troubleshoot and resolve customer issues, escalating complex cases to the appropriate teams when necessary ? Provide accurate, valid, and comprehensive information by utilizing the right methods/tools ? Maintain a positive, empathetic, and professional attitude toward customers at all times ? Keep records of customer interactions, process customer accounts, and file documents ? Follow communication procedures, guidelines, and policies ? Take the extra mile to engage customers and build a loyal client base ? Work collaboratively with team members to improve the overall customer service experience ? Stay up-to-date with new products, services, and policies ? Qualifications:** ? Proven customer support experience or experience as a client service representative ? Strong phone contact handling skills and active listening ? Familiarity with CRM systems and practices ? Excellent communication and presentation skills ? Ability to multi-task, prioritize, and manage time effectively ? High school diploma or equivalent; college degree preferred ? Skills and Competencies:** ? Customer orientation and ability to adapt/respond to different types of characters ? Strong problem-solving skills ? Proficiency in written and verbal communication ? Comfortable with technology and able to work effectively in a remote setting ? Work Environment:** ? This is a fully remote position that requires a quiet, dedicated workspace ? Must have reliable high-speed internet and a personal computer/phonesuitable for professional work ? Benefits:** ? Opportunities for career advancement ? Supportive work environment with a focus on work-life balance ? Flexible schedule ? Support team- we have a support team to help you grow in the company ? Daily Training Available ? Agents Perks ? Tips&BonusPay ? ???Generous commissions and incredible business opportunity!
Powered by JazzHR
z060IfxQ2r
Similar Remote Jobs
Remote Customer Experience- Email, Chat, Call
Posted on: 09-10-2024 00:00
Cargo Airline SA-227 PIC COMMUTABLE position
Posted on: 09-10-2024 00:00
Healthcare Customer Service Representative (Call Center)
Posted on: 09-10-2024 00:00
Remote Healthcare Service Representative | WFH
Posted on: 09-10-2024 00:00
High End Travel Agency Relationship Builder
Posted on: 09-10-2024 00:00
MBA Leadership Development Program, Finance Strategy
Posted on: 09-10-2024 00:00
Content Planning Coordinator Glendale, CA, USA
Posted on: 09-10-2024 00:00
Flight Coordinator - US Based (Remote)
Posted on: 09-10-2024 00:00
Health and Safety Specialist / SSHO
Posted on: 09-10-2024 00:00
Sales Associate Sunglass Hut at Macy's
Posted on: 09-10-2024 00:00
Remote Data Entry Clerk - USA
Posted on: 25-08-2024 00:00
Coca Cola: Ejecutivo Soporte Aplicaciones BackOffice
Posted on: 07-11-2024 05:43
Delta Airlines Data Entry Jobs $30/Hour ? Work From Home Job
Posted on: 16-07-2024 18:56
Parent Influencer, Publisher, Local Marketing Specialist
Posted on: 14-02-2025 07:18
Delta Group is hiring: Remote Video Specialist in Buford
Posted on: 18-12-2024 18:22
Customer Service Chat Representative (Remote, Entry Level, No Experience)
Posted on: 01-10-2024 00:00
Remote Secondary Special Education Teacher- $1500.00 Signing Bonus!
Posted on: 15-09-2024 00:00
Specialist - Software Architecture
Posted on: 31-01-2025 09:58
Remote Side Jobs at Easy Work Enterprises: Join Our Team Today!
Posted on: 02-09-2024 00:00
Data Clerk ( Remote)
Posted on: 23-01-2025 00:00