Chat Support Specialist

? *Job Title: Chat Support Specialist**
? *Company: Avnet**
? *Location: Fort Worth, Texas, US...
? *Job Type: Part-Time**
? *Seniority: Associate Level**
? *Years of Experience: 3**
? *Application Deadline: October 27, 2024**

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? *Job Summary:**Avnet is seeking a motivated and dynamic Chat Support Specialist to join our expanding team in Fort Worth, Texas. In this part-time position, you will have the opportunity to provide exceptional support to our customers through chat-based communication, contributing to maintaining and enhancing the reputation of Avnet as a leading organization in the technology and distribution sector. Your resilience and drive will be critical as you navigate customer inquiries and challenges, ensuring a seamless and satisfactory user experience.? *Key Responsibilities:**
• Respond to customer inquiries and issues efficiently via chat channels, ensuring clarity and professionalism while maintaining a positive demeanor.
• Utilize critical thinking skills to diagnose customer issues, providing insightful solutions or assistance promptly.
• Document customer interactions and feedback accurately in our CRM system, ensuring that records are complete and useful for future reference.
• Collaborate with team members and other departments to ensure customer requests are managed effectively and efficiently.
• Monitor chat queues to maintain optimal response times and escalate complex issues to appropriate teams when necessary.
• Actively participate in training sessions and team meetings to continually improve product knowledge and enhance customer service techniques.
• Analyze customer feedback and trends to identify areas for process improvement and contribute ideas that could enhance customer satisfaction.
• Maintain a high level of product and service knowledge to effectively communicate the value and usage of Avnet products.
• Exercise leadership qualities by mentoring new team members as needed and fostering a collaborative work environment.
? *Requirements:**
• Minimum of 3 years of customer service experience, preferably in a chat support role or similar setting.
• Strong technical aptitude with a good understanding of chat support tools and CRM systems.
• Excellent written communication skills with a knack for articulating technical concepts in a user-friendly manner.
• Resilient personality with the ability to handle stressful situations while remaining calm and productive.
• Driven individual who is motivated by customer satisfaction and continuous improvement.
• Proven ability to engage in critical thinking, consistently demonstrating sound judgment and effective problem-solving skills.
• Strong leadership qualities with the ability to inspire and assist others in a team setting.
• Ability to work independently with minimal supervision while managing time and workload effectively.
? *Benefits:**
• Remote work flexibility, allowing you to balance both personal and professional commitments.
• Dental insurance and medical coverage to support your health and well-being.
• An inspiring working environment that unleashes creativity and nurtures innovation, encouraging all team members to share ideas and explore new approaches.
? *Working Environment:**At Avnet, we value diversity and creativity, fostering a working environment that promotes innovation and encourages team members to think outside the box. You'll be a part of a collaborative team that values each member?s contributions, allowing for personal growth and professional development.? *Equal Opportunity Statement:**Avnet is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and identities.

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We invite qualified candidates to apply by sending their resume and cover letter to join our team as a Chat Support Specialist. Your journey towards making a significant impact starts here!

How to apply:

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