Work from Home Customer Service Representative

Remote, USA Full-time Posted 2025-03-15

Job Description

Work from Home Customer Service Representative...

Job Summary

Primary Duties & Responsibilities

The Customer Service Representative?s (CSR) role is to provide superior customer service. Providing exceptional service by ensuring all inquiries and issues are handled promptly and professionally through the use of multiple systems. Through training, CSR?s focus on first contact resolution and high customer satisfaction while maintaining adherence to defined operational standards set for CSR's (i.e. attendance, utilization, call quality, etc..). The Customer Service Representatives acts on behalf of Globe Life Inc. as a first tier support for all customer inquiries and is required to effectively communicate and resolve each related issue. This position is also required to assist with important department and company initiatives, on an as needed basis.
? Monday to Friday schedules, no weekend phone schedules.
? Site closed-Thanksgiving and Christmas

Daily Duties

Primary Duties & Responsibilities
? Assist with daily call volume (service level takes priority)
? Provide accurate resolutions to customer inquiries in a professional and courteous manner
? Ensure customer needs are met on every interaction (phone, email, written correspondence, etc.)
? Meet Quality Assurance Requirements and other key performance metrics.
? All other duties as assigned

Apply Job!

Apply for the Job

Work from Home Customer Service Representative

Similar Remote Jobs

Work from Home Customer Service Representative

Work From Home Customer Service Assistant

Recruiter, Talent Aquisition Remote - US

Remote Sales Representative ? indeed jobs

CT Technologist, Part-time Benefited, Variable Shifts

Booking Agent - Work From Home

Direct Hire Legal Recruiter | Remote

Brokerage Admin Assistant III at UPS

Remote Scheduling Assistant - Entry Level

Full & Part Time Travel Consultants

Executive Client Service Associate

Entry-Level Data Entry Specialist with Customer Service Focus

Mompreneur - Designer and Image Editor

Director of Pharmacy Strategy

Flight Support Attendant

Entry Level Product Tester ? Phone Apps (Remote / No Experience)

Remote Product Tester and Reviewer Work From Home 20-25/hr

Minnesota Remote Special Education Teacher Jobs - Virtual Openings

Part-Time Tier 1 Customer Support - Late Night - Contractor (Remote)

Healthcare Provider Directory Validation Asst - REMOTE