Call Center Service Reps ? Hybrid/Remote! Training! Benefits! Career Path! New $20.50/hr Starting Rate!

Employer Industry: Healthcare Services

Why Consider This Job Opportunity...
? Opportunity for career advancement and growth within the organization
? Extensive training and support through a skill-based progression training program
? Paid time off and health insurance benefits
? Work remotely after 8-9 weeks of on-site training
? Chance to be a brand ambassador and make a positive impact on member satisfaction
? Engaging environment with diverse responsibilities and opportunities for development

What To Expect (Job Responsibilities)
? Address member and provider inquiries through the employer's 1-800 numbers, providing information on plan policies, procedures, and benefits
? Ensure customer satisfaction by understanding member/provider needs and taking necessary actions to resolve inquiries
? Document call details clearly and concisely for tracking purposes
? Identify and communicate trends indicative of enterprise service issues
? Escalate member/provider concerns and servicing issues as needed

What Is Required (Qualifications)
? High school diploma required; Bachelor?s degree or advanced education desirable
? Minimum of 2 years professional work experience, preferably in a customer-facing inbound call center setting
? Strong multitasking abilities and proficiency in MS Word, MS Excel, and system data entry
? Ownership of personal development and customer satisfaction

How To Stand Out (Preferred Qualifications)
? Experience in a healthcare-related customer service role
? Familiarity with health insurance products and services
? Strong problem-solving skills and ability to think critically
? Excellent verbal and written communication skills
? Ability to work collaboratively within a team environment

#HealthcareServices #CustomerService #CareerOpportunity #RemoteWork #TrainingProvided

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