Mainframe Technical Support (Night shift)

Job Description

Position Title: Mainframe Technical Support (Night shift...

Location: Baltimore MD (100% remote)

Duration : 6-month

HM Notes
? Tier 1 technical support role, handling all alerts, monitoring the system.
? Needs to have good comm skills and customer support skills and they will be receiving calls from customers.
? Needs to have worked in development. Be able to identify and troubleshoot issues.
? Team is split into different shifts. Covered 24/7 365 days.
? The team is mainframe support oriented. But not required. Mostly identify and escalate.
? Mainframe support exp is nice to have. Will just need to follow the run book.

Additional Skills:
? Daily monitoring of IT infrastructure and applications, as well as managing and maintaining the supporting technologies to ensure peak efficiency and reliability.
? Serve as backup for Shift Lead for a DCO monitoring shift and be responsible for completing the Shift Summary sheet for review and approval by oncoming shift DCO Lead.
? Provide real-time monitoring for both Mainframe and Distributed systems in order to proactively detect and prevent service disruption.
? Responsible to diagnose and troubleshoot complex problems through resolution.
? Ensure proper procedures are followed to introduce changes and fixes into the operating environment and production libraries in order to ensure the lowest possible error rate.
? Provide timely notification of Level 2 system and application support teams as necessary. Independently works with system monitoring and diagnostic tools to ensure optimal performance of operating systems.
? Initiate and coordinate HealthCheck calls for problem identification and resolution.

Scheduling Tasks
? Create or alter new and existing jobs and job schedules on the mainframe, Windows, and UNIX environments using the Scheduling package(s).
? Perform job restarts with needed overrides and correct JCL syntax.
? Monitor the Scheduler queues to ensure job completion and/or error corrections have been performed.
? Update Scheduler Base Calendars to reflect current years processing and Holiday schedule.
? Build AGENT capabilities to communicate scheduling requirements across platforms.
? Contributes to the implementation of new technology and tools to increase productivity and performance with job scheduling.
? Support upgrades and new releases to applications, platforms, and the scheduling product(s

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