Customer Success Manager - Digital

Description:
? Manage all post-sales activities for Vercel?s Digital Success customers through touch points that require product knowledge, planning, project management, and the ability to quickly build rapport.
? Maintain a deep understanding of the product and make recommendations on how customers can use it to accelerate their own business objectives.
? Leverage high-touch and one-to-many tactics with customers to drive positive outcomes and articulate value realized for their businesses.
? Develop, test, and iterate on scaled playbooks and engagement strategies.
? Analyze customer data to create and execute engagement strategies within your customer portfolio.
? Proactively identify and flag churn risk and work proactively with other account team members to mitigate.
? Partner with Account Executives, Customer Success Engineers, and Technical Consultants to provide effective customer engagements.
? Advocate for the customer by identifying customer trends and providing internal... feedback on how Vercel can better serve our customers.

Requirements: ? 1-2 years CSM or Customer Specialist experience in high-growth SaaS industry preferred. ? Experience and proficiency with Front-end web development libraries and frameworks like React, Node, Next.js. ? Significant level of comfort interacting with a high volume of customers across a variety of mediums (phone, email, webinars). ? Strong initiative and positive attitude. ? Strong communication and writing skills. ? Strong collaboration mindset and capabilities. ? Comfortable with asynchronous work. ? Can navigate through ambiguity as we continue to build and refine the digital customer success segment.

Benefits:
? Great compensation package and stock options.
? Inclusive Healthcare Package.
? Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
? Flexible Time Off - Flexible vacation policy with a recommended 4-weeks per year, and paid holidays.
? Remote Friendly - Work with teammates from different time zones across the globe.
? We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed

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