Guest Services Representative

**Title: Guest Services Representative at Disney**

**Job Summary:**

Join our magical team as a Guest Services Representative at Disney, the world-renowned leader in entertainment and storytelling. This part-time role offers a competitive hourly wage, with shifts typically under 4 hours, allowing you to bring smiles to guests both on-site and from the comfort of your remote location. Enjoy a host of benefits including health and dental insurance, paid training, and paid vacations.

**Company:** Disney

**Job Type:** Part-Time

**Salary:** Hourly (Competitive)

**Working Hours:** Under 4 hours per shift

**Location:** Remote and On-site options available

**Benefits:**

– Health Insurance

– Dental Insurance

– Paid Training

– Paid Vacations

– Employee Discounts on Disney merchandise and park admissions

– Flexible Scheduling

– Access to exclusive Disney events and previews

**Job Description:**

As a Guest Services Representative at Disney, you will be the frontline ambassador, delivering top-tier service to guests from around the world, ensuring their experiences are enchanting and memorable. This role requires exceptional communication skills and a passion for service, ensuring all guest interactions are handled with the highest standards of courtesy and professionalism.

Responsibilities will include responding to guest inquiries via phone, email, and live chat, providing detailed information on services, park attractions, and events, and resolving any issues with a positive and friendly attitude. You will also process reservations, tickets, and handle special requests, ensuring all interactions are infused with the magic Disney is known for.

The ideal candidate will possess a deep understanding of Disney? brand values and an inherent desire to make every guest’s experience magical. You will be expected to stay informed about new attractions, events, and promotions across all Disney properties and effectively communicate this information to guests.

**Responsibilities:**

1. Deliver exceptional customer service to all Disney guests, addressing their needs and inquiries promptly.

2. Handle reservations and ticketing for Disney parks and events.

3. Resolve guest issues with a positive, can-do attitude, ensuring guest satisfaction.

4. Maintain up-to-date knowledge of park events, attractions, and schedules to provide accurate information.

5. Work collaboratively with team members across different departments to enhance guest services.

6. Follow communication procedures, guidelines, and policies to uphold Disney? brand standards.

7. Process payments and handle sensitive information with confidentiality and accuracy.

**Requirements:**

1. High school diploma or equivalent; further education is a plus.

2. Proven experience in a customer service role.

3. Strong communication and interpersonal skills.

4. Ability to work remotely and on-site as required.

5. Familiarity with computer systems and digital communication tools.

6. Flexibility to work various shifts, including evenings, weekends, and holidays.

7. Ability to handle stressful situations professionally and maintain a positive demeanor.

**Educational Qualifications:**

– Minimum of a High School Diploma or equivalent is required.

– Additional certifications in customer service or hospitality are advantageous.

**Experience:**

– Previous experience in customer service, especially in hospitality or entertainment, is highly preferred.

**Company Overview:**

Disney is a global leader in family entertainment and media enterprise, encompassing various businesses in theme parks, consumer products, media networks, and studio entertainment. Working with us means contributing to a legacy of storytelling excellence and experiencing a culture of innovation, collaboration, and community.

Join Disney today and be part of the magic that touches millions of hearts around the globe!

—

*Disney is an equal opportunity employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.*

Apply Job!