Guest Services Lead

**Job Title: Guest Services Lead**

**Location: Walt Disney World Resort, Orlando, FL**

**Job Type: Full-Time**

**Salary: Competitive with industry standards**

**Working Hours: Varies, including weekends and holidays**

**Remote: No**

**Company: The Walt Disney Company**

**Benefits:**

– Health insurance

– Dental and vision coverage

– Paid training

– Paid vacation

– Retirement plans

– Access to Disney parks and resort discounts

– Career development programs

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### **Job Summary:**

The Walt Disney Company is seeking a dedicated and enthusiastic Guest Services Lead to join our team at the Walt Disney World Resort in Orlando, Florida. This full-time position offers a competitive salary, comprehensive health benefits, paid vacations, and a unique opportunity to work in one of the most magical environments on earth. The successful candidate will be instrumental in providing exceptional guest service, enhancing guest experiences, and leading a team of service-oriented professionals.

### **Job Description:**

As the Guest Services Lead, you will play a crucial role in shaping the guest experience at our world-renowned resort. Your main goal will be to ensure that every guest feels the magic of Disney from the moment they arrive until they wave goodbye. You will be responsible for managing daily operations at various guest service locations, resolving guest issues with empathy and efficiency, and leading by example to inspire your team.

In this role, you will coordinate with multiple departments to enhance guest satisfaction, manage feedback, and implement service improvements. You will regularly interact with guests of all ages, backgrounds, and cultures, making personalized service a priority. Training and mentoring your team, optimizing workflow, and maintaining Disney? high standards of service will also fall under your purview.

This is a role that requires a combination of leadership, passion, and a deep commitment to creating an unforgettable guest experience. With your expertise, you will help ensure that our guest services continually evolve and align with the expectations of Disney? diverse and global audience.

### **Responsibilities:**

1. Lead and manage a team of guest service representatives, providing training and development to ensure high-quality service.

2. Handle guest inquiries and complaints with professionalism and resolve issues promptly.

3. Monitor and assess service performance, making recommendations for improvement.

4. Collaborate with other departments to enhance overall guest satisfaction.

5. Maintain up-to-date knowledge of park operations, events, and promotions.

6. Ensure compliance with all safety and operational policies and procedures.

7. Provide regular reports on guest feedback and service metrics to senior management.

### **Requirements:**

1. Proven experience in guest services or hospitality, preferably in a leadership role.

2. Excellent communication and interpersonal skills.

3. Strong problem-solving abilities and a guest-first mindset.

4. Ability to work a flexible schedule, including weekends, evenings, and holidays.

5. Proficiency in using computer systems and software relevant to guest services.

6. A passion for Disney and its legacy of magical guest experiences.

7. High school diploma or equivalent; further education in hospitality or related field is a plus.

### **Educational Qualifications:**

– High school diploma or equivalent required.

– Bachelor? degree in Hospitality, Business Administration, or related field preferred.

### **Experience:**

– At least 3 years of experience in guest services or hospitality, with a focus on leadership and customer satisfaction.

### **Company Overview:**

The Walt Disney Company, founded in 1923, is a leading diversified international family entertainment and media enterprise. It operates in various business segments including Media Networks, Parks and Resorts, Studio Entertainment, Consumer Products, and Interactive Media. Known for its strong brand portfolio, Disney aims to develop the most creative, innovative, and profitable entertainment experiences and related products in the world.

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**Join our team and be part of the magic at Disney! Apply today to become our next Guest Services Lead and help us continue creating unforgettable memories for our guests.**

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