Call Center Representative
The Call Center Representative is responsible for ensuring all incoming homeowner, lender, and third party calls, consistently receive professional, courteous, accurate and timely responses to inquiries regarding property tax matters, initiating and following up on appropriate task research when necessary.
Inbound Calls
? Processes a high volume of incoming routine calls.
? Provides responsive assistance to homeowner, lender, and third party calls regarding various tax inquiries for outsourced customers at first resolution.
? Responds to customer calls and/or email requests to provide assistance as needed to address questions or concerns.
? Communicates status of assignments to the Lead or Supervisor.
Tax Research
? Initiates task research for tax liens/sales, delinquent taxes, duplicate tax payments and proof of payment in response to homeowner inquiry.
? Notates tax bill correspondence received from homeowner on lender system and forward to the appropriate processing team.
? Calls... back homeowner as necessary, once research is complete.
Teamwork
? Ensures customer SLA?s are maintained.
This position will perform other duties as assigned based on the needs of the department.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
? 401(k)
? 401(k) matching
? Dental insurance
? Employee assistance program
? Health insurance
? Paid time off
? Vision insurance
Schedule:
? Monday to Friday
Work Location: Remote
Similar Remote Jobs
Call Center Representative
Posted on: 13-09-2024 00:00
Live Chat Specialist
Posted on: 13-09-2024 00:00
Customer Service Representative
Posted on: 13-09-2024 00:00
Front Desk Receptionist
Posted on: 13-09-2024 00:00
Data Entry Operator
Posted on: 13-09-2024 00:00
Remote Pharmacy Technician
Posted on: 13-09-2024 00:00
Remote English Teacher
Posted on: 13-09-2024 00:00
Guest Experience Manager
Posted on: 13-09-2024 00:00
Customer Service Representative
Posted on: 13-09-2024 00:00
Virtual Chat Assistant
Posted on: 13-09-2024 00:00
RN - Surgical Practice?/remote?/hybrid option
Posted on: 03-02-2025 00:00
Google Ads Expert, Paid Advertising Specialist - Work From Home
Posted on: 10-12-2024 18:34
Senior Costume Buyer - Internal Assignment (IA)/Project Hire (PH)
Posted on: 06-12-2024 06:00
Data Entry Specialist in Newark, NJ in Horizon Blue Cross Blue Shield of New Jersey (job Id: 1675996277)
Posted on: 17-02-2025 05:59
Software Engineer - Embedded Systems
Posted on: 20-11-2024 13:46
Work From Home Amazon Data Entry Jobs - No Experience Required
Posted on: 01-07-2024 16:52
Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T0747)
Posted on: 24-09-2024 00:00
Work from Anywhere App Tester (Entry Level / No Experience)
Posted on: 09-07-2024 07:20
Retail Associate Part Time Now Hiring
Posted on: 24-09-2024 00:00
Delivery, Merchandising, and Warehouse Specialist
Posted on: 23-11-2024 06:30