call center customer service representative

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

We are looking for a call center customer service representative to provide outstanding service to our customers and potential customers. You will be required to answer queries, handle complaints, and troubleshoot problems in a professional and polite manner to ensure effective resolution and customer satisfaction.

The ideal call center customer service representative will be customer-focused, detail orientated, and target driven. You should be polite, accurate, knowledgeable, and able to work well within a team.

Call Center Customer Service Representative Responsibilities:

Receiving or making a high volume of calls from or to customers.

Striving to achieve first call resolution and maintain the quality of service provided by the call center.

Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.

Joining a team... of Call Center Customer Service Representatives and building a positive relationship of teamwork, trust, and excellence.

Participating in training and striving to increase and improve existing skills.

Adhering to all company policies and procedures.

Qualifications:

High school graduate or equivalent

Computer literate to include Word, Access, and intermediate skills on Excel.

Must have excellent phone and written communication skills.

Be willing to work overtime, when needed.

NOTED: This position is only for candidate in United State . Kindly attach your resume for quick review

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