Customer Experience Specialist, Part-Time (Remote)

Customer Experience Specialist (Part-Time, Remote)

Company: Birchbox, New York

About Birchbox: Since 2010, Birchbox has revolutionized beauty and grooming shopping with a monthly subscription of handpicked, customized samples, paired with engaging content and a curated e-commerce shop. Our innovative subscription concept continues to evolve, providing a delightful beauty and grooming experience.

Position Overview: We are seeking empathetic and positive Part-Time Customer Experience Specialists to connect with our customers. This role involves answering questions, resolving issues, and making personalized product recommendations. Our Specialists provide a unique, unscripted customer experience, making them central to our success.

Responsibilities: ? Serve as the voice of Birchbox through live chat, phone, email, and social media. ? Troubleshoot and resolve customer issues with care, offering creative solutions. ? Share customer feedback with the team to enhance the customer... experience. ? Take ownership of the customer experience and contribute to a positive team culture.

Requirements: ? Prior customer service experience is required. ? Available to work 20-30 hours per week, including days, nights, weekends, and holidays. ? Must have a positive, empathetic, and professional attitude. ? Strong interpersonal skills and enthusiasm for beauty and wellness. ? Ability to learn quickly and troubleshoot effectively.

Why Birchbox:
? Location: Fully remote, no in-office work required.
? Diversity: We celebrate diverse backgrounds and perspectives, fostering an inclusive work environment.

Application Process:
? Share your previous customer service experience.
? Respond to the Equal Opportunity Employment information and Voluntary Self-Identification forms if applicable.

Equal Opportunity Employer: Birchbox is committed to providing equal employment opportunities and considers applicants without regard to race, color, religion, national origin, age, sex, marital status, disability, veteran status, gender identity, or sexual orientation. We encourage individuals from all backgrounds to apply.

Interested? Apply now to become a key part of our Customer Experience team and help us deliver exceptional service from anywhere

Apply Job!