Chat Support Agent

Full job description

We are seeking a dedicated and customer-focused Chat Support Agent to join our customer support team. You will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms.

Responsibilities
? Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.
? Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
? Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
? Maintain a high level of professionalism and customer service etiquette in all interactions.
? Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
? Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.
? Stay... updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
? Collaborate with team members and other departments to ensure consistent and effective customer support.

Qualifications
? High school diploma or equivalent; college degree preferred.
? Excellent written communication skills with a strong command of grammar and spelling.
? Previous customer service or chat support experience is a plus but not required.
? Strong problem-solving skills and the ability to think quickly and logically.
? Proficiency in using computers and familiarity with chat and messaging platforms.
? Ability to multitask effectively and handle multiple chat conversations simultaneously.
? Empathy, patience, and a customer-focused attitude.
? Willingness to work flexible hours, including evenings, weekends, and holidays if required.
? Team player with strong interpersonal skills.
? Ability to adapt to changing processes and technologies.

Once you click apply! you will be redirected to an interviewer's page. Please submit your interview code: CSA-4M, also with the position you applied for. I extend my best wishes for a successful interview