Customer Service/Healthcare - Remote
Job Title: Customer Service/Call Center - Healthcare (Remote)
Contract Duration: 6 Months...
Pay Rate: $19/50/hr
Location: Remote - Must reside in Florida
Work Hours: 8-5 EST
Qualifications/Skills Needed
? Call Center experience is a must. Customer service experience needed
? 2-3 years managed care or physician's office experience
? Medical terminology
? Typing skills
? LTC/Medical Authorization experience
? Outlook, Word and Microsoft Windows
? High School Diploma or equivalent
Day To Day Responsibilities Of Role
? Assist to resolve missed visits or missed supplies - reaching out to Provider for status/update authorizations, as needed
? Assist with all LTC (Member/Provider) calls. We focus on one call resolution and answering calls in a timely manner
? Review authorizations and assist with correcting authorizations, as needed, to match the PCCP
? Triage/Route calls correctly. Unless member/provider insists that they only want to speak to CC, team will try to resolve issues brought up by the caller before the call is routed to CC or Sup.
Performance Expectations
? Call Center metrics (Talk time, Hold, Aftercall), Schedule Adherence and Call Quality scores 95% or above
Similar Remote Jobs
Customer Service/Healthcare - Remote
Posted on: 07-08-2024 00:00
College Student - eCommerce
Posted on: 07-08-2024 00:00
Live Chat Remote Support
Posted on: 07-08-2024 00:00
Crew Members All Shifts
Posted on: 07-08-2024 00:00
Remote Entry-Level Financial Professional
Posted on: 07-08-2024 00:00
Senior Google Ads Analyst
Posted on: 07-08-2024 00:00
Now hiring farm team
Posted on: 07-08-2024 00:00
WFH Entry-Level Travel Planner
Posted on: 07-08-2024 00:00
Remote Customer Care Specialist
Posted on: 07-08-2024 00:00
Apple Home Advisor Jobs
Posted on: 07-08-2024 00:00
Senior Specialist, Digital Media SMC
Posted on: 01-07-2024 16:52
Membership Account Associate I
Posted on: 16-07-2024 19:03
Delta Data Entry (Remote Jobs) – Apply Today
Posted on: 19-09-2024 00:00
Apple Support College Program At Home Advisor
Posted on: 10-10-2024 00:00
Canada Social Lead - Seasonal Supportability Specialist
Posted on: 16-11-2024 00:00
Work From Home Customer Service Representative At Aetna
Posted on: 16-07-2024 18:41
Software Engineer Database POS, Retail Engineering
Posted on: 22-11-2024 05:34
Full-Time Remote CSR Opportunities with Benefits - 25 Positions Available
Posted on: 08-12-2024 17:20
Quality Control Product Tester
Posted on: 19-09-2024 00:00
Online Order Filling Team Associate
Posted on: 05-12-2024 05:16