eBusiness Customer Care Associate - On Site (Non-Remote)

Employer Industry: e-Business Solutions

Why consider this job opportunity...
• Opportunity to assist customers with product inquiries and enhance their online shopping experience
• Work in a supportive environment with general supervision and guidance
• Potential for career growth with a focus on diversity, equity, and inclusion
• Engage in a comfortable indoor workspace with minimal unpleasant conditions
• No travel required, allowing for a balanced work-life integration
• Contribute to a culture that values advocacy and respect for all associates

What to Expect (Job Responsibilities):
• Respond to routine customer inquiries via email, chat, or other online channels
• Assist customers with product selection and provide basic information about available options
• Support account registration, setup, and user ID creation based on customer preferences
• Utilize various software tools to resolve inquiries, track orders, and troubleshoot issues
• Address post-order questions related to shipping, billing, and delivery

What is Required (Qualifications):
• High School Diploma or GED strongly preferred
• Generally 2-5 years of experience in a related area of responsibility
• Specialized skills training or certification may be required
• Ability to exercise judgment in accordance with defined policies and procedures
• Strong problem-solving skills to address customer inquiries effectively

How to Stand Out (Preferred Qualifications):
• Experience in customer service within an e-Business environment
• Familiarity with online ordering processes and troubleshooting web platforms
• Proficiency with various software tools used for customer support and order tracking
• Strong communication skills, both written and verbal
• Ability to work collaboratively in a team-oriented environment

#eBusiness #CustomerService #CareerGrowth #DiversityAndInclusion #OnlineSupport

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