Health Advocate- Inbound/Outbound Calls, Healthy Outcomes Team

Welcome to Aetna's Healthy Outcomes Team! We are seeking a passionate and empathetic individual to join us as a Health Advocate for Inbound and Outbound Calls. In this role, you will have the opportunity to make a positive impact on the lives of our members by providing exceptional customer service and advocating for their health needs. Our ideal candidate is a strong communicator, a problem-solver, and a team player who is dedicated to promoting healthy outcomes for our members. If you are driven by a desire to help others and have a background in healthcare, we encourage you to apply for this rewarding position.

Provide exceptional customer service to Aetna members through inbound and outbound calls.
Advocate for members' health needs by understanding and addressing their concerns and inquiries.
Utilize strong communication skills to effectively explain complex healthcare information to members.
Collaborate with team members to identify and implement solutions for member issues.
Use problem-solving skills to resolve member complaints and escalate issues as needed.
Maintain a deep understanding of Aetna's products and services to provide accurate information to members.
Adhere to company policies and procedures while handling member interactions.
Demonstrate empathy and compassion towards members' health concerns.
Keep thorough and accurate records of member interactions and outcomes.
Continuously strive to improve member satisfaction and promote healthy outcomes.
Stay updated on industry trends and developments to provide the best possible service to members.
Collaborate with other departments as needed to ensure seamless member experience.
Comply with all relevant regulations and laws related to healthcare and customer service.
Participate in training and development opportunities to enhance job performance.
Maintain confidentiality of member information at all times.

Aetna is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.