Process Improvement - Customer Engagement Specialist

Remote, USA Full-time Posted 2025-04-27

Description:
? Build and maintain reporting & insights systems supporting business requirements.
? Develop and document workflows and processes for articulating requirements.
? Create training materials and presentations for new technologies.
? Manage transitioning programs from legacy to newer telecom technology options.
? Engage with customers for technology upgrades and satisfaction.
? Maintain accurate records of customer/stakeholder interactions and feedback.
? Identify and implement process improvements for customer experience.

Requirements: ? Bachelor?s degree in business administration, Communications, or a related field preferred. ? 5+ years of experience in process improvement and customer engagement. ? 2+ years of program management experience preferred. ? 5+ years of Telecommunications experience including order management/provisioning. ? 2+ years of technical requirements gathering experience. ? Strong process creation and documentation skills. ? Excellent communication and presentation abilities. ? Customer service experience and ability to persuade and influence customer decisions.

Benefits:
? Competitive medical, dental, vision, and life insurance.
? Employee assistance program.
? 401K plan with company match.
? Comprehensive benefit program including voluntary benefits.
? Paid time off programs for overall wellness.

Apply for the Job

Process Improvement - Customer Engagement Specialist

Similar Remote Jobs

Process Improvement - Customer Engagement Specialist

Data Entry Clerk - Remote, No Experience

Amazon Work At Home (Data Entry) Jobs No Experience ? Hiring Now ? Hire Me Remotely

Lean Production Operator

Fully Remote Administrative Associate

Teachers, Stay-at-Home Parents Sell Remotely for Terraboost Media!

Remote work Available to Rhode Island Licensed SLPs

Remote - Part Time - Weekend Scheduler (Every Other Weekend)

Retail Shelf Stocker

Amazon Customer Service (Remote Jobs At Home)

Amazon Work From Home Jobs (Apply Now, Work Remotely)

Walmart Remote Job (Data Entry, Entry Level) $70-80$/Year- E4S

Trust and Safety Investigation Specialist (contract)

Administrative Assistant / Entry Level

Customer Service Representative (Remote)

(Remote Jobs) American Express Virtual Customer Care – Work From Home Job

Rn case management

Walgreens Data Entry Jobs @Remote-Career

Walmart Customer Service Remote Job - Work From Home Gov Jobs

Healthcare Claims Denials Specialist