Online Chat Support Manager

Job Description:Nucor is currently seeking a dynamic and experienced Online Chat Support Manager to join our team in San Jose, California. As a Mid-to-Senior Level position, the ideal candidate will have at least 8 years of experience in a similar role. We are looking for someone who is resilient, hardworking, creative, and detail-oriented to lead our online chat support team.Responsibilities:- Manage a team of online chat support representatives to ensure excellent customer service and satisfaction- Develop and implement strategies to improve efficiency and effectiveness of online chat support- Monitor chat interactions to provide feedback and coaching to team members- Collaborate with other departments to ensure a seamless customer experience- Analyze data and generate reports on chat support performance- Stay up-to-date on industry trends and best practices in online chat support- Handle escalated customer issues and provide resolutions in a timely mannerRequirements:- Minimum of 8 years of experience in online chat support or customer service- Proven track record of managing a team, meeting KPIs, and driving results- Excellent communication and interpersonal skills- Strong organizational and problem-solving abilities- Ability to work in a fast-paced environment and handle multiple priorities- Experience with CRM software and chat support platforms- Bachelor's degree in Business, Marketing, or related field preferredBenefits:- Retirement plan- Company-provided equipment- Profit sharing- Support employees in their personal and professional developmentEqual Opportunity Statement:Nucor is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.Deadline to apply: 2024-08-25If you meet the requirements and are interested in this exciting opportunity to lead our online chat support team, please apply now!How to apply:Apply on GrabJobs and you will be notified if shortlisted for the job.Original job Online Chat Support Manager posted on GrabJobs ? To flag any issues with this job please use the Report Job button on GrabJobs.