Customer Support Specialist

Remote, USA Full-time Posted 2025-03-16

About the position

The Customer Support Specialist at Teleperformance USA is responsible for providing exceptional customer service by addressing inquiries, issues, and concerns from customers. This role emphasizes innovative problem-solving and effective communication, ensuring that customer needs are met promptly and efficiently. The position is based on-site in North Lauderdale, Florida, and offers opportunities for personal and professional growth within a supportive and inclusive work environment.

Responsibilities
? Handle and carefully respond to all customer inquiries
,
? Provide excellent customer service through active listening
,
? Work with confidential customer information and treat it sensitively
,
? Aim to resolve issues on the first call by being proactive
,
? Appropriately communicate with customers

Requirements
? Proficient in Spanish and English
,
? 6 months customer service experience minimum
,
? Over 18 years of age
,
? Ability to type 25 wpm
,
? High School Graduate or GED
,
? Comfort with desktop computer system
,
? Proven oral & written communication skills
,
? Logical problem-solving skills
,
? Availability to work various shifts
,
? Ability to use Windows operating systems
,
? Organization and work prioritization skills

Nice-to-haves

Benefits
? Paid Training
,
? Competitive Wages
,
? Full Benefits (Medical, Dental, Vision, 401k and more)
,
? Paid Time Off
,
? Employee wellness and engagement programs

Similar Remote Jobs

Customer Support Specialist

Posted on: 19-02-2025 06:28

Hawaiian Transcription Reviewer (Honolulu)

Posted on: 19-02-2025 06:28

Data Analyst/Entry Specialist

Posted on: 19-02-2025 06:28

Live Chat Representative (Remote)

Posted on: 19-02-2025 06:28

Remote Legal Transcription Specialist

Posted on: 19-02-2025 06:28

Remote Online Educator | Teach from Home

Posted on: 19-02-2025 06:28

Technical support specialist

Posted on: 15-09-2024 00:00

Legit Part Time Data Entry Jobs From Home

Posted on: 18-09-2024 00:00

Pharmacy Technician?/Remote?/Point of Sale

Posted on: 13-11-2024 04:54

Ticket/Gate Agent (Seasonal) - LEX

Posted on: 04-02-2025 19:19

Remote Project Participant

Posted on: 10-12-2024 18:33

Disney Work From Home Job Opportunity

Posted on: 13-12-2024 17:47

Wayfair: Virtual Designer

Posted on: 16-07-2024 18:58

Manager, Data Science (Remote)

Posted on: 16-07-2024 18:58

Senior IAM Security Architect - Remote

Posted on: 31-01-2025 09:59

online jobs for teens

Posted on: 13-11-2024 04:54