Data Clerk/LiveChat Assistant from USA are consider with cover letter pdf. - Contract to hire

We are seeking a dedicated and customer-focused Chat Agent to join our customer support team. As a Chat Agent, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms. Your primary goal will be to provide excellent customer service and resolve customer inquiries and issues in real-time.

Chat Agent Duties and Responsibilities

Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.

Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.

Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.

Maintain a high level of professionalism and customer service etiquette in all interactions.

Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.

Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.

Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.

Collaborate with team members and other departments to ensure consistent and effective customer support.

ELEVANCE UC CLINIC

We're a premier healthcare provider offering high-quality, efficient, and affordable urgent care services for individuals and families across Texas. Our mission is to deliver compassionate care, addressing your immediate health concerns with minimal wait times and exceptional professionalism.

With state-of-the-art facilities and a team of licensed healthcare providers, Elevance Urgent Care bridges the gap between primary care and emergency room services.