Cruise Vacation Agent, Disney Cruise Line (Celebration, FL)- Full Time

Disney Cruise Line is currently looking for Cruise Vacation Agents, bilingual English speakers with fluency in Portuguese and/or Spanish preferred. Join the team with Disney Cruise Line by becoming a Cruise Vacation Agent! Cruise Vacation Agents create magic for our Guests before they arrive for their Disney Cruise Line vacation. We assist Guests with crafting a personalized vacation experience by handling cruise planning, using sales techniques, and deploying Guest service skills in a large-volume inbound call center. As a Cruise Vacation Agent, you will attend a paid required training class (split between both on site and virtual) where you will participate in multiple performance assessments. This is a Full-Time position which requires full availability during the Disney Cruise Line Contact Center hours of operation. This position is located in Celebration, FL where you will be working on-site and from home; based on operational needs. Required when working from home is a functional private workspace with high-speed internet. The starting pay rate for this position is $17.85/hour. Responsibilities : ? We sell and confirm Cruise reservations by providing comprehensive information about the Disney Cruises ? We engage with the Guest by addressing needs, answering questions, providing directions and sharing other information ? We assist the Guest with creating and modifying reservations, handling their accounts, and providing Guest Service ? Develop relationships with Guest and Cast Members from all lines of business to provide excellent service to our Guests and Cast as well as help find solutions when challenges arise ? Meet required departmental metric expectations as well as maintaining efficiency goals ? Complete all required Company trainings and compliance courses as assigned ? Flexible with work schedule, including working additional hours, weekends and holidays Basic Qualifications : ? Sales and service experience in a guest-centric environment ? Written, verbal, and interpersonal communications skills ? Operate a computer within a Microsoft Windows environment ? Navigate between multiple and concurrent computer applications Preferred Qualifications: ? Ability to speak Portuguese and/or Spanish ? Prior Disney, travel industry, cruise industry or related field ? Sales and closing skills and the ability to overcome objections ? Previous experience within call center environment Additional Information : KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter, cruise, dcl,