Sr Customer Care Specialist

Key Responsibilities: ? Become proficient in all knowledge base requirements to resolve clients? needs as efficiently as possible ? Become proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation, and relevant data ? Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy ? Manage high volume of tasks in a timely and efficient manner ? Identify client needs, research issue and provide solutions and/or alternatives ? Build sustainable relationships and engage clients by providing best-in-class service ? Meet and/or exceed established inbound call quality guidelines and key performance criteria ? Provide excellent client service and advocacy ? Work across the organization as needed to resolve client requests ? Assist clients with the onboarding process by providing status of application and registration process, guidance of next steps, and answer any questions ? Dispatch available vehicles to clients across all regions on an inbound basis ? Effectively communicate to the client how to use any of our client facing tools ? Perform other duties as deemed necessary by management Minimum Requirements: ? High School Diploma/GED and 5 years? experience in a related field. ? OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years? experience; ? OR 7 years? experience in a related field Preferred Requirements: ? Auction and/or logistics/transportation knowledge a strong plus ? Excellent oral and written communications skills, particularly in a phone or email context ? Attention to detail and follow-through ? Demonstrated ability to adapt in a changing environment, ? Ability to multi-task within a fast-paced, high energy, dynamic and demanding environment ? Demonstrated experience being a customer-focused, service-oriented professional