IT Customer Service Representative

Remote, USA Full-time Posted 2025-03-15

? Technologist to respond to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat & remote support.
? Technologist to identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group.
? Technologist to capture all incidents in incident tracker tool and assign the cases to relevant assignment group as per process and ensures proper documentation.
? Provides resolution to customer based on in scope processes
? Follows the incident life cycle as defined by process viz logging the incident with proper priority, categorization and documentation, performs follow up on all necessary incidents as defied in process with customer to ensure timely closure.
? Technologist constantly upgrades his technical, process and soft skills to achieve the client and internal quality scores with CSAT scores, resolution on call and customer service scores.
? Assists with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement.
? Performs incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving proper management attention.
Hours: 8:00am to 5:00pm
Pay Rate: $22.23 hr

Apply for the Job

IT Customer Service Representative

Similar Remote Jobs

IT Customer Service Representative

German Content Moderator (Remote)

Client Lead Recruiter, PXT

Korean and Mandarin Transcribers

Part-Time Collections Evening (5pm-10pm)

Medical Assistant/Front Desk Position

Manager - Talent Management

Online K-12 Teachers (Part-time)

Customer Service Representative/Order Entry

Verizon Wireless Order Entry

Healthcare Community Relations Liaison (Remote)

Senior Manager - Finance Forecasting and Performance Management

Customer Service Member Services- (Remote West Coast)

Apple Support Help Desk Engineer at Kaseya Careers Orlando, FL

Membership Account Associate I

Administrative Assistant/Customer Service Representative

Needed Virtual Assistant - Remote

Data Entry Jobs- For Students-Part Time

Horizon Media - Assistant Media Planner, Digital - Los Angeles, CA, application via RippleMatch

Manager of Strategic Relationship Management