Call Center Representative/Customer Service
Remote, USA
Full-time
Posted 2025-03-15
Analytics Institute (www.analyticsinstitute.us) is a leader in data-driven solutions, empowering organizations with insights that enhance decision-making and operational efficiency. We are looking for enthusiastic Call Center Representatives to join our team and play a key role in delivering exceptional customer service while leveraging data to enhance the customer experience. Key Responsibilities: ? Handle inbound and outbound customer calls professionally and efficiently. ? Resolve customer inquiries and complaints by providing accurate information and solutions. ? Maintain detailed records of customer interactions in our CRM system. ? Collaborate with the team to meet and exceed key performance indicators (KPIs) such as call resolution time and customer satisfaction. ? Utilize analytics tools to track trends and provide feedback for improving processes. ? Participate in regular training sessions to stay updated on company policies, products, and services. Qualifications: ? 1-2 years of experience in a call center or customer service role preferred. ? Strong verbal and written communication skills. ? Ability to multitask and remain calm under pressure. ? Familiarity with CRM tools and basic data entry. ? Analytical mindset with a willingness to learn and adapt. ? Proficient in MS Office Suite; experience with analytics tools is a plus. Preferred Skills: ? Experience working in a data-driven or analytics-focused environment. ? Knowledge of customer service metrics and reporting. ? Bilingual abilities are a plus. Why Join Us? ? Competitive salary and benefits package. ? Remote-friendly, flexible work schedule. ? Opportunities for growth and professional development. ? Be part of a team that values innovation and customer satisfaction. Job Types: Full-time, Contract Pay: $40,000.00 - $70,000.00 per year Benefits: ? 401(k) ? 401(k) matching ? Dental insurance ? Flexible schedule ? Health insurance ? Paid time off ? Parental leave ? Vision insurance Shift: ? 8 hour shift People with a criminal record are encouraged to apply Work Location: Remote
Similar Remote Jobs
Call Center Representative/Customer Service
Posted on: 31-01-2025 09:57
Marketing Travel Assistant- (WFH)
Posted on: 31-01-2025 09:57
Call Center QA Leader
Posted on: 31-01-2025 09:57
Inbound Call Center Representative
Posted on: 31-01-2025 09:57
Fedex Remote Jobs(Customer service)
Posted on: 31-01-2025 09:57
Online Customer Service Representative
Posted on: 31-01-2025 09:57
Commercial Insurance Customer Service
Posted on: 31-01-2025 09:57
Remote Customer Support Specialist
Posted on: 31-01-2025 09:57
RN Cardiac Cath Lab
Posted on: 31-01-2025 09:57
Full Time Center Associate
Posted on: 31-01-2025 09:57
High Paying Delta Remote Jobs (Data Entry Positions)
Posted on: 15-12-2024 15:02
Entry-level Data Entry Associate (Remote)
Posted on: 22-08-2024 00:00
Privacy Specialist, I (Remote)
Posted on: 16-07-2024 18:57
Customer Service Representative- Conyers, GA
Posted on: 06-12-2024 06:00
Remote Administrative Assistant - Part-Time
Posted on: 07-11-2024 05:42
Online Order Filling Team Associate
Posted on: 06-12-2024 06:00
Group Leader (Casting - 3rd shift)
Posted on: 31-01-2025 10:04
Project Manager - Software Development (Customer-Facing)
Posted on: 08-08-2024 00:00
Remote Amazon Data Entry Jobs for Students
Posted on: 19-08-2024 00:00
Amazon Work From Home Jobs – Data Entry Clerk
Posted on: 12-09-2024 00:00