Representative, Customer Service - Skilled

Remote, USA Full-time Posted 2025-03-13

Responsibilities:Handling the comprehension and execution of complex legal documents related to application delivery.Quoting preventative maintenance and conducting repairs for billed customers.Troubleshooting international shipments to guarantee compliance with custom requirements.Investigating unidentified returns for accurate inventory management.Facilitating effective communication for product recalls and quality control.Collaborating in teams to deliver optimal results to customers.Motivating colleagues to exceed daily tasks and objectives.Training new hires to promote business expansion.Being responsive to inquiries from sales and external stakeholders.Managing working practices and SOPs efficiently.Actively striving to improve service levels, internal processes, and customer assistance.Demonstrating a consistently positive attitude in the professional sphere.Providing superior customer care by building effective relationships with internal and external clients.Documenting customer interactions, inquiries, complaints, comments, and actions taken.Preparing detailed product or service reports, driven by meaningful customer information.Maintaining accurate pricing in record systems and entering contracts as required.Upholding quality initiatives throughout workflow.Implementing procedures for accurate inventory management.Assisting the Sales Department by responding to inquiries via phone and e-mail.

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