Associate Manager, Platform Innovation - Merchant Support Strategy & Operations - Remote

Remote, USA Full-time Posted 2025-07-28

Overview

This role involves leading the Merchant Support team for a new Commerce Platform project at DoorDash, focusing on strategic vision and operational execution.

In Short
? Build and lead a new Merchant Support team.
? Develop and execute a strategic plan for high-quality merchant support.
? Optimize support processes and scale systems.
? Collaborate with cross-functional teams.
? Drive key company objectives in a high-growth environment.
? Hands-on experience with early-stage technology.
? Significant room for career growth and impact.
? Foster a collaborative and customer-centric culture.
? Engage with leadership across the organization.
? Shape the future of the Merchant Support function.
Requirements
? 4-7 years of experience in customer success or related fields.
? 1+ years of leadership experience.
? Strong strategic mindset.
? Operational expertise in optimizing workflows.
? Excellent communication skills.
? Familiarity with customer support tools like Zendesk or Salesforce.
? Ability to thrive in a fast-paced environment.
Benefits
? Comprehensive benefits package including 401(k) with employer match.
? Paid time off and parental leave.
? Medical, dental, and vision benefits.
? Disability and life insurance.
? Mental health program.
? Wellness benefits.
? Paid sick leave in compliance with applicable laws.
? Opportunities for equity grants.
? Career growth opportunities.
? Collaborative work environment.

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