Insurance Verification Specialist - Remote

Insurance Verification Specialist
The Quality Assurance Department is responsible for verifying life and health insurance applications directly with potential customers. It is a vital part of our Company?s New Business and Underwriting process. The information you verify and gather directly relates to determining whether the Company will decline or issue a policy.

Summary Job Description:
We?re looking for outgoing, hardworking individuals who are self-starters, can work independently and are detail oriented. As a Verification Call Center Representative, you?ll handle inbound and outbound telephone calls with potential customers and accurately document the information on the appropriate database. You must have a positive, helpful attitude with customers to quickly gather information and record it. There is no cold calling and no phone sales. Friendly, casual work environment with full-time and part-time positions available.

Excellent earning potential ? hourly wage plus incentive based on performance.

Primary duties & responsibilities: ? Daily ? Maneuver within the Quality Assurance database and conduct appropriate assessments on what additional information or verification is needed ? Ability to handle inbound/outbound calls to potential customers ? verify and document required information to finalize applications for underwriting assessment ? Accurately document the information ? Properly document non-contact attempts within the Quality Assurance Database ? Be able to properly explain the application process to potential customers ? Accurately and thoroughly complete additional paperwork when needed ? Maintain appropriate levels of communication with supervision regarding actions taken within the Quality Assurance database ? Transfer calls to appropriate department as needed ? Successfully meet the minimum expectation for departmental key performance indicators (KPI?s) ? Reliable and predictable attendance of your assigned shift ? Ability to work Full-Time and/or Part-Time based on the specific position for which you're applying ? Occasional ? Be enlisted in special projects that encompass making numerous outbound calls, recording activities requested by/from customers, etc.

Required Skills
? Minimum typing requirement of 35 wpm
? Excellent oral and written communication
? Superior customer service skills required ? friendly, efficient, good listener
? Proficient use of the computer and keyboard functions
? Microsoft Office systems (including but not limited to Outlook, Teams, and Word)
? Ability to multi-task and work within a highly structured schedule
? Excellent organizational and time management skills
? Must be detail-oriented
? Ability to sit for long periods of time

Desired Skills
? Bilingual English and Spanish preferred
? Knowledge of medical terminology and spelling is a plus
? Have a desire to learn and grow within the company

Pay Range

$14 - $18 per hour

Required Skills

Required Experience