Part Time Customer Service Associate
Description:
? Answer inbound customer calls
? Assist customers with their orders and accounts
? Handle a high volume of inbound customer inquiries
? Provide a distraction free work from home environment
? Offer additional products on each customer interaction
? Calls may include confirming refunds, taking payments, placing orders, and analyzing account data
? Report to an assigned Customer Service Supervisor
Requirements: ? Problem-solve and de-escalate unique situations while sustaining high-paced call volume ? Learn and work in a virtual environment with a set schedule and structured day ? Communicate with a variety of customer styles, peers, and leaders ? Navigate multiple systems and screens while assisting customers ? Can sit for long periods of time ? Troubleshoot own technical problems (in partnership with IT when needed) ? Available to work weekends, holidays and additional hours
Benefits:
? Competitive compensation
? Health care benefits starting on day 1
? 401(k)
? Paid time off
? Tuition reimbursement
? Employee assistance program
? Parental leave
? Paid volunteer hours
? Company discounts
? Comprehensive Total Rewards package
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