Entry Level Remote Customer Service Representative

About the position

The Entry Level Remote Customer Service Representative role at TEKsystems involves responding to inquiries and requests from members in a structured, high-volume contact center environment. The position focuses on providing information about the company's products and services while ensuring an optimal customer experience through effective communication and transaction processing.

Responsibilities
? Respond to inquiries and requests from members and other individuals in a 24/7 contact center operation.
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? Provide information regarding Client's products and services, demonstrating knowledge and active listening.
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? Perform transactions or related functions for various accounts including savings, checking, consumer loans, credit cards, and IRAs.
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? Advise members of other products and services that may fit their needs to enhance member interaction.

Requirements
? Strong communication skills and active listening abilities.
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? Ability to adapt to multiple systems and engagement methods.
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? Basic knowledge of customer service principles.

Nice-to-haves
? Experience in a customer service role or contact center environment.

Benefits
? Medical, dental & vision insurance
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? 401(k) Retirement Plan with pre-tax and Roth options
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? Life Insurance (Voluntary Life & AD&D)
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? Short and long-term disability insurance
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? Health Spending Account (HSA)
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? Transportation benefits
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? Employee Assistance Program
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? Paid Time Off (PTO), Vacation or Sick Leave

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