Live Chat Support

Remote, USA Full-time Posted 2025-03-13

Company Overview

Hamodia, established in 1998, has become a leading publication within the Orthodox Jewish community globally. With its English, French, and daily editions, it reaches hundreds of thousands of Jewish households, providing news and insights while being guided by siyatta d'Shmaya.

Job Title

Live Chat Support

Job Location

United States

Job Description

We are seeking a dedicated Live Chat Support representative to join our team. The ideal candidate will be responsible for providing exceptional customer service through our live chat platform, addressing inquiries, and resolving issues efficiently. This role is vital in maintaining our reputation as a trusted publication and ensuring a positive experience for our readers.

Responsibilities
? Provide prompt and professional responses to customer inquiries via live chat.
? Resolve customer issues and escalate complex cases to appropriate departments.
? Maintain a high level of customer satisfaction by delivering excellent service.
? Collaborate with team members to improve service processes.
? Document and track customer interactions and feedback.

Required Skills
? Excellent written communication skills.
? Strong problem-solving abilities.
? Ability to multitask and manage time effectively.
? Basic computer skills and familiarity with live chat software.
? Ability to work independently and as part of a team.

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Live Chat Support

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