Live Chat Representative
About the position
We are seeking a dedicated and enthusiastic Customer Support Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional support and assistance to ensure a positive customer experience. The ideal candidate will possess strong communication skills in both English and Spanish, with the ability to analyze customer needs and provide effective solutions.
Responsibilities
? Respond to customer inquiries via phone, email, and chat in a timely manner.
,
? Analyze customer issues and provide appropriate solutions or escalate as necessary.
,
? Maintain accurate records of customer interactions and transactions through data entry.
,
? Communicate effectively with clients to understand their needs and provide excellent client services.
,
? Utilize computerized systems to track and manage customer requests efficiently.
,
? Collaborate with team members to improve processes and enhance the overall customer experience.
,
? Provide feedback on common issues or trends observed during interactions with customers.
Requirements
? Proficiency in English is required; fluency in Spanish is a strong plus.
,
? Previous experience in a call center or customer support role is preferred.
,
? Strong analytical skills with the ability to assess situations and make informed decisions.
,
? Excellent communication skills, both verbal and written, with an emphasis on clarity and professionalism.
,
? Proficient in data entry and comfortable using various computer systems and software applications.
,
? Ability to type efficiently while engaging with customers on calls or chats.
,
? A positive attitude, strong work ethic, and a commitment to providing outstanding service.
Nice-to-haves
Benefits
? 401(k)
,
? 401(k) matching
,
? Dental insurance
,
? Flexible schedule
,
? Health insurance
,
? Paid time off
,
? Vision insurance
,
? Work from home
Similar Remote Jobs
Live Chat Representative
Posted on: 15-12-2024 15:01
Technical Support Advisor
Posted on: 15-12-2024 15:01
Data Entry Keyers
Posted on: 15-12-2024 15:01
Operational Services Coordinator
Posted on: 15-12-2024 15:01
Data Entry Operator
Posted on: 15-12-2024 15:01
Data Entry Representative
Posted on: 15-12-2024 15:01
Vending Route Driver
Posted on: 15-12-2024 15:01
Remote Telemarketing Specialist
Posted on: 15-12-2024 15:01
Consumer Insight Analyst
Posted on: 15-12-2024 15:01
WFH Flexible Availability
Posted on: 15-12-2024 15:01
Health Plan Client Engagement Advisor
Posted on: 27-12-2024 04:28
CONNECTING HANDYMEN WITH CUSTOMERS - Paid Weekly
Posted on: 06-11-2024 04:54
Lead Tech Product Mgr at AT&T
Posted on: 14-10-2024 04:22
Entry Level - Remote Data Entry Work From Home
Posted on: 11-12-2024 17:46
Biology (in French) Tutor - Remote/Work from Home
Posted on: 20-01-2025 00:00
Virtual Apron Support Specialist - Bath
Posted on: 16-11-2024 19:13
Postperson with Driving - Peebles Delivery Office (EH45 8AA)
Posted on: 03-10-2024 00:00
Remote Data Entry Specialist – $19/Hour No Experience Required
Posted on: 12-09-2024 00:00
Work From Home (Amazon Remote Jobs) No Experience Needed
Posted on: 16-07-2024 18:40
Medical Transcriptionist at CHICKASAW NATION INDUSTRIES INC Edmond, OK
Posted on: 16-12-2024 16:53