Customer Service Representative - 100% REMOTE
Job Description
A Customer Service Representative ideally would have startup experience who embraces versatilities and a fast-paced working environment. This person must be able to multitask, be adaptive to business needs, have very positive energy, be collaborative, and be customer-centric...
Responsibilities
?Respond to all inbound inquiries (phone, email, and chat) from applicants with effective communication and problem solving skills.
?Provide technical assistance to applicants allowing them to complete their applications.
?Navigate a computerized system for responding and/or troubleshooting to applicants questions.
?Must have excellent verbal and written communication and problem-solving skills, as well as being comfortable with multi-tasking, as needed.
?Strong interpersonal skills, verbal and written communication skills, and most importantly the ability to empathise with applicants.
?Become and remain knowledgeable about all FORWARD application programs to provide excellent applicant support
?Identify inefficiencies in workflows and suggest solutions.
Qualifications
?2+ years of customer service experience, effective communication skills both orally and in writing
?You are technically savvy and able to learn new systems and processes quickly
?Strong ability to work well with people from varied cultural, socioeconomic, educational, and experiential backgrounds
?Demonstrated ability to work independently and to adapt quickly to new challenges
?Ability to work with a high volume of activity (phone, email, and chat)
?Bilingual abilities preferred; English/Chinese (Mandarin)/Spanish
?High level of organization and attention to detail
?6 am-3 pm schedule preferred
?Have U.S. work authorization
Additional Information
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
Similar Remote Jobs
Customer Service Representative - 100% REMOTE
Posted on: 16-07-2024 18:48
Customer Service Representative - National Remote
Posted on: 16-07-2024 18:48
Customer Service Representative - National Remote
Posted on: 16-07-2024 18:48
Customer Service Representative - Remote
Posted on: 16-07-2024 18:48
Customer Service Representative - Seasonal, Remote (Bilingual...
Posted on: 16-07-2024 18:48
Customer Service Representative - Work From Home
Posted on: 16-07-2024 18:48
Customer Service Representative - Work From Home South East Region
Posted on: 16-07-2024 18:48
Customer Service Representative at Aetna ?Part-Time
Posted on: 16-07-2024 18:48
Customer Service Specialist
Posted on: 16-07-2024 18:48
Customer Service, Medical Receptionist, Remote-USA
Posted on: 16-07-2024 18:48
Learning Systems Manager, Ring
Posted on: 31-01-2025 09:58
Sales Representative (Remote): Trainings Provided, No Cold Calls, Bonus Provided
Posted on: 13-12-2024 17:48
Remote Chat Operator ? No Experience Required
Posted on: 03-08-2024 00:00
Aetna Customer Support Remote Jobs
Posted on: 16-07-2024 18:46
Live Chat Representative - Remote Work
Posted on: 16-08-2024 00:00
Senior Product Marketing Manager
Posted on: 24-01-2025 04:52
Online Tutor, Full-Time
Posted on: 27-09-2024 00:00
Direct Support Professional DSP
Posted on: 22-10-2024 05:25
(Data Entry) Southwest Airlines Remote Jobs – Open Positions
Posted on: 19-09-2024 00:00
Creator Marketing Senior Manager Local Job at Verizon in Lone Tree
Posted on: 14-02-2025 07:18