Aetna Customer Support Remote Jobs
Remote, USA
Full-time
Posted 2025-03-15
Welcome to Aetna, a leading name in the healthcare industry dedicated to providing innovative and comprehensive health solutions. At Aetna, we believe in creating a healthier world by delivering quality care and fostering a collaborative and inclusive work environment. As a Customer Support Representative in our Remote division, you will be an integral part of our commitment to excellent customer... service and support. Position: Customer Support Representative - Remote Job Responsibilities: ?* Provide Exceptional Customer Service: Respond to customer inquiries, troubleshoot issues, and resolve concerns promptly and courteously. ?* Remote Assistance: Engage with customers remotely to assist in navigating our products and services, ensuring a seamless experience. ?* Knowledgeable Guidance: Stay updated on Aetna products, services, and policies to provide accurate information and guidance to customers. ?* Problem Resolution: Effectively address and resolve customer complaints, escalating issues when necessary to ensure swift resolution. ?* Documentation: Maintain detailed and accurate records of customer interactions, feedback, and resolutions. ?Required Skills: ?* Communication Skills: Exceptional verbal and written communication skills to articulate information clearly and professionally. ?* Empathy: Ability to understand and empathize with customer needs, demonstrating a genuine commitment to customer satisfaction. ?* Technical Proficiency: Comfortable using remote communication tools, navigating computer systems, and troubleshooting basic technical issues. ?* Problem-Solving: Strong analytical and problem-solving skills to address customer concerns effectively. ?* Adaptability: Ability to adapt to a dynamic work environment and embrace change positively. ?Qualifications: ?* Previous experience in customer support or a related field is preferred. ?* High school diploma or equivalent; college degree is a plus. ?* Availability to work flexible hours, including evenings and weekends as needed. ?* Commitment to delivering outstanding customer service and exceeding performance targets. ?How to Apply: If you are passionate about making a difference in people lives and possess the skills outlined above, we invite you to join our team at Aetna. Please submit your resume and a cover letter detailing your relevant experience to us. Join us at Aetna, where your dedication to customer support will contribute to building a healthier and happier community. Aetna is an equal opportunity employer and welcomes applicants from all backgrounds to apply
Similar Remote Jobs
Aetna Customer Support Remote Jobs
Posted on: 16-07-2024 18:48
Aetna Customer Support Remote Jobs
Posted on: 16-07-2024 18:48
Aetna Part Time Remote Jobs (Store Associate)
Posted on: 16-07-2024 18:48
Aetna Remote Jobs
Posted on: 16-07-2024 18:48
Aetna Remote Work From Home Jobs - Data Entry
Posted on: 16-07-2024 18:48
Aetna Virtual Assistant
Posted on: 16-07-2024 18:48
Amazon customer support work from home Apply positions UP to $35 Hour
Posted on: 16-07-2024 18:48
Amazon Chat Support Jobs Work From Home - Live Chat Jobs - Part-Time
Posted on: 16-07-2024 18:48
Amazon content moderator jobs (Data Entry, Entry Level) $70-80/Year
Posted on: 16-07-2024 18:48
Amazon Customer Care Associate (Work from Home)
Posted on: 16-07-2024 18:48
Part-Time Evening Data Entry Specialist
Posted on: 20-01-2025 00:00
Order Builder (Union) - Nights
Posted on: 24-09-2024 00:00
Shipt Full-Time Grocery Delivery Specialist
Posted on: 12-09-2024 00:00
Data Engineer (L5) - Product (Device)
Posted on: 03-02-2025 00:00
Entry-Level Data Analyst (Remote)
Posted on: 19-07-2024 07:10
Real Estate Agent
Posted on: 16-07-2024 18:44
Customer Service/Sales- Work from Home
Posted on: 16-11-2024 19:13
Virtual Customer Service Representative
Posted on: 16-07-2024 18:55
Transcription Consultant- Contract (Remote)
Posted on: 13-11-2024 04:54
Online Learning Coach - Fully Remote, Flexible Part-Time Role
Posted on: 19-11-2024 06:07