Service Center Support Representative
Fedex is hiring for Service Center Support Representative
The Service Center Support Representative is responsible for providing administrative and customer service support in the daily operation of the service center. This role involves handling customer inquiries, processing documentation, and performing various tasks to ensure efficient service center operations.
Key Responsibilities: ? Customer Service: Assist customers with inquiries via phone, email, or in-person, including tracking shipments, providing rate quotes, resolving issues, and handling billing or invoicing questions. ? Documentation: Process and verify documentation related to freight movement, including shipping bills, delivery receipts, and other required forms. ? Data Entry: Enter and update shipment information into the computer system, including tracking statuses, generating or correcting freight bills, and ensuring accurate data entry. ? Administrative Tasks: Perform clerical functions such as maintaining files, copying, imaging, answering phones, data entry, and sorting/distributing mail and packages. ? Freight Handling: Administer the freight pick-up process, make delivery appointments, and manage documentation related to driver check-ins and collections. ? Communication: Coordinate with sales, operations, and other service centers to address and resolve customer needs and operational issues. ? Cash Handling: Reconcile cash and checks collected, prepare deposits, and manage COD check remittances to customers. ? Compliance: Ensure compliance with company policies, procedures, and applicable laws/regulations.
Qualifications: ? Education: High school diploma or GED required; additional education or certification in a related field is a plus. ? Experience: Previous experience in customer service and general office administration preferred; experience in transportation or logistics is advantageous. ? Skills: Strong communication, organizational, and multitasking skills. Ability to use general office equipment and software, including typing/data entry skills. ? Knowledge: Understanding of FedEx services and products, with the ability to handle confidential information and follow instructions accurately. ? Attributes: Ability to work independently and as part of a team in a fast-paced environment. Demonstrated time management skills and attention to detail.
Working Conditions:
? Environment: Office and dock environment, fast-paced and deadline-oriented.
? Hours: May vary based on operational needs.
Similar Remote Jobs
Service Center Support Representative
Posted on: 20-11-2024 13:46
Ruby on Rails Developer
Posted on: 20-11-2024 13:46
Property Listing Data Entry
Posted on: 20-11-2024 13:46
Virtual Customer Service Support
Posted on: 20-11-2024 13:46
Entry Level Brand Coordinator
Posted on: 20-11-2024 13:46
Operator, Data Entry- Remote
Posted on: 20-11-2024 13:46
Entry Level Financial Consultant
Posted on: 20-11-2024 13:46
Senior Payment Operations Executive
Posted on: 20-11-2024 13:46
Customer Service Manager Remote
Posted on: 20-11-2024 13:46
IT Tech Customer Support
Posted on: 20-11-2024 13:46
Staff Auditor - Audit Training
Posted on: 31-10-2024 05:15
Sr Program Manager
Posted on: 20-01-2025 00:00
Senior Software Engineer, Media Processing/Streaming
Posted on: 26-09-2024 00:00
Health Unit Coordinator- Medical Surgical/Telemetry- PT Days- FT Nights- MHW
Posted on: 20-01-2025 00:00
Remote no experience
Posted on: 08-01-2025 08:06
Admin Data Entry Clerk-Remote Work From Home Virtual Receptionist
Posted on: 21-11-2024 08:14
VAN DRIVER WAREHOUSE
Posted on: 20-01-2025 06:20
Inbound Chat Sales Representative - German Bilingual - Dropbox
Posted on: 26-08-2024 00:00
(WORK AT HOME)-REMOTE DATA ENTRY SPECIALIST
Posted on: 04-11-2024 05:37
Online Web Chat Specialist
Posted on: 04-09-2024 00:00