Customer Service Agent - Water Utilities

?Job: Bilingual Customer Service Agent - Water Utilities
?Location: HTX 77429
?Pay: $18/hr
?Schedule: M-F Day Shift 7:30AM - 4:30PM
?Full Time, Temp to Hire!!
?Great Benefits While Working With PrideStaff!
?Reply Only If You Are Bilingual In Spanish/English And Have Experience In Water Utilities Industry*
?Customer service: Assisting customers by phone, email, or in person. This can include answering questions about utility policies and programs, and handling complaints.
?Billing: Processing customer payments, preparing bills, and making adjustments.
?Work orders: Handling work orders for service disconnections, reconnections, and new orders.
?Meter reading: Reading and recording meters and water usage.
?Service turn on and off: Processing requests to turn water service on and off.
?Account management: Establishing and maintaining customer accounts, and ensuring account information is accurate.
?Database management: Inputting and querying databases to make financial adjustments and prorate changes.
?Field work: Performing field work such as installing new meters, repairing leaks, and assisting with emergency repairs.
?Special projects: Assisting with special projects and other related duties.

Other responsibilities may include:
?Verifying credit and deposit information
?Reviewing customer correspondence
?Providing information about community financial assistance resources
?Reviewing income eligibility applications, tax returns, and transcripts
?Instructing lower level employees
?Transmitting and receiving radio communication to and from field personnel
Apply now at www.pridestaff.com/houstonnw/jobsearch

Compensation / Pay Rate (Up to): $18.00 - $18.00

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